1. Joined : Nov 2016
    Posts : 3
    Wiin10
       1 Week Ago #1

    New(er) Wiin10 Desktop - Cannot connect to my DSL


    We were given an Acer AXC-115 by my wife's sister. She has DSL and so do we. However, I have been unable to access the Internet since I have been working with it this afternoon. The results from running the Windows troubleshooter tell me that "Ethernet" has an invalid IP address yet, the troubleshooter cannot resolve it. Additionally, I disabled/enabled the adapter to see if this would help and it did not. Our other computers work on LAN as normal.

    What else do you need to know regarding the adapter configuration or related settings to assist me with solving this issue? Please let me know.
      My System SpecsSystem Spec


  2. Joined : Nov 2016
    Posts : 3
    Wiin10
       1 Week Ago #2

    Continued reading here suggested these threads might contain some useful reference information:

    1) Ethernet and wifi both have error 'invalid IP configuration' - Windows 10 Forums

    2) Unidentified network - No Internet access - Windows 10 Forums

    3) Network Adapters - Cleanup and Reset in Windows 10 - Windows 10 Forums


    I began collecting information regarding this Acer and here is how it is configured:

    Win10 Home, v1607.

    Additionally, I decided to change the OS password and PC name (for no particular reason) and was told renaming the PC would take effect after I restarted the Acer. Afterward, the OS login name had not changed as I desired (unless my understanding of what I changed was incorrect...I will attempt to verify this to myself later) yet the password change had taken effect.

    Immediately after the OS password was accepted a full-height blue notification bar at the right edge of the LCD popped up. It was titled "Network 5" yet, I do not know why. The context of this dialog was essentially that Win10 thought it best for this new Acer be identifiable on our home network to other computers on the network. I pressed the software control for "Yes" and had Internet access.

    I immediately updated Defender and am currently updating Win10.
      My System SpecsSystem Spec

  3.    1 Week Ago #3

    Please run this script and upload the log created on your desktop. https://windowsforum.com/threads/net...mation.223812/
      My System SpecsSystem Spec


  4. Joined : May 2015
    Central IL
    Posts : 2,950
    EL Capitan
       1 Week Ago #4

    RVC said: View Post
    We were given an Acer AXC-115 by my wife's sister. She has DSL and so do we. However, I have been unable to access the Internet since I have been working with it this afternoon. The results from running the Windows troubleshooter tell me that "Ethernet" has an invalid IP address yet, the troubleshooter cannot resolve it. Additionally, I disabled/enabled the adapter to see if this would help and it did not. Our other computers work on LAN as normal.
    What else do you need to know regarding the adapter configuration or related settings to assist me with solving this issue? Please let me know.
    She per chance did not install anything for "Internet Security". The only thing that software does is give you migraines. Also if you show Public connection to your network not Private, that is another simple headache to check.
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 3
    Wiin10
       6 Days Ago #5

    Sorry for my delay in responding. Holiday preparations have taken over our household already...

    I chose to attach the results of executing the network batchfile. Please let me know if I should have copied/pasted them directly.
    New(er) Wiin10 Desktop - Cannot connect to my DSL Attached Files
      My System SpecsSystem Spec

  6.    6 Days Ago #6

    You do have an invalid entry, but it shouldn't really cause an issue. You can delete it from an elevated command prompt with
    arp -d 192.168.1.146


    Other than that from the log it does look like you are able to connect to sites like google. I did notice my dns tests are not writing to the log so I'll need to fix that.

    In the command prompt try a couple dns tests and report the results
    nslookup water.com
    nslookup purple.com
      My System SpecsSystem Spec


 


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