1. Join Date : Nov 2016
    Posts : 4
    Windows 10
       1 Week Ago #1

    Unable to Add NEw Drive Mappings or even see NAS in Windows Explorer w


    Hi,

    I have a Synology NAS that hld all our shared data. It has numerous folders including one for backups.

    Before moving to Windows 10 we had simple profiles on our PCs i.e. Phil, Teresa, Guest etc.. with corresponding User names on the NAS. The Pc profile and the NAs user had identical Names and Passwords and all was OK.

    Even then sometimes you would not always see the NAS when opening Windows Explorer but rebooting the PC or logging on or off usually solved the problem.

    I think it was OK when we first moved to Windows 10 but when we had the main PC rebuilt and my son setup the profiles and included the microsoft ID as part of the profile it all started to go wrong.

    I now have the following situation.

    I have a profile on the PC that can see only 4 of my many drive mappings.
    I can no longer see the NAS as a device. I see the maim PC and any other PC that is turned on but no NAS
    My wife has the same problem.

    Now here is the weird bit. I then added a NEW profile on my Wife's laptop, while the PC was getting new memory. Initially I could not see the drives on this either. but I had a brain wave and created a NEW user ID on the NAS and a NEW profile on the laptop that used my Microsoft account email and BINGO I can now see all the drives of the NAS when I use this profile on the laptop.

    When I changed the Profile on the Pc to be the same no change. What ever NEW ID I create, with or without a Microsoft account I get the follwoing message when I try and use that NEw profile:

    The User Profile service failed the sign-in.

    User profile cannot be loaded

    I contacted Synology and that taled about Master browser and that my PC probably was the master browser and now its not. They said make the NAS the master browser and it should work. I did that and it DIDN'T work...

    Can anyone help..

    As I can not see tha NAS my backups to a share called BACKUP no longer work
      My System SpecsSystem Spec


  2. Join Date : Jul 2015
    Land of Enchantment
    Posts : 115
    Win 10 Rel 10586
       1 Week Ago #2

    Making the NAS the Master Browser should help in this problem. Did you restart everything once you made the Master Browser change? If not then you need to do that. Power down all network attached machines, start the NAS first, give it some time to get up and running fully, then one by one start the attached PCs. See if that changes things for you.
      My System SpecsSystem Spec


  3. Join Date : Nov 2016
    Posts : 2
    Windows 10
       1 Week Ago #3

    SIMPLE SOLUTION:Windows + S (Opens Search)Type " manage windows credentials " (without quotes) this opens the control panel > all control panel items > credential managerThen click on Add a Windows CredentialFill in the details for the Network storage device you want to connect to. * I use a Buffalo Linkstation so used the following ( Note the double \\ NetworkName \ Drive or partition name)Thats it. You can now create a shortcut to the NAS or create a MAP to the drive in the usual way, as long as the username and password are correct Windows 10 will be granted access. Hope basic explainer helps. Mike
      My System SpecsSystem Spec


  4. Join Date : Nov 2016
    Posts : 4
    Windows 10
       1 Week Ago #4

    Railtech said: View Post
    Making the NAS the Master Browser should help in this problem. Did you restart everything once you made the Master Browser change? If not then you need to do that. Power down all network attached machines, start the NAS first, give it some time to get up and running fully, then one by one start the attached PCs. See if that changes things for you.
    Nope that didn't work... Powered it all down turned on NAS left it for ages to fully boot. Just put on PC. Mo change....
      My System SpecsSystem Spec


  5. Join Date : Nov 2016
    Posts : 4
    Windows 10
       1 Week Ago #5

    zero42 said: View Post
    SIMPLE SOLUTION:Windows + S (Opens Search)Type " manage windows credentials " (without quotes) this opens the control panel > all control panel items > credential managerThen click on Add a Windows CredentialFill in the details for the Network storage device you want to connect to. * I use a Buffalo Linkstation so used the following ( Note the double \\ NetworkName \ Drive or partition name)Thats it. You can now create a shortcut to the NAS or create a MAP to the drive in the usual way, as long as the username and password are correct Windows 10 will be granted access. Hope basic explainer helps. Mike
    zero42..

    sorry can you explain this in more detail/simpler. I am not exactly sure what you are asking me to do. I did see a fix on another site that was adding a new item in regedit. That didn't work either.
      My System SpecsSystem Spec


  6. Join Date : Nov 2016
    Posts : 2
    Windows 10
       1 Week Ago #6

    Salvador

    I did include images with my original post, but for some reason these are not displaying correctly.

    You need to open the Windows Credential Manager, which you can do from the control panel or by typing MANAGE WINDOWS CREDENTIALS into Cortana's search. Once you have opened the Credentials Manager, click on ADD A WINDOWS CREDENTIAL, then add the NAS/Network location + USER NAME + PASSWORD thats it.

    You must use the correct syntax for the network device you are trying to access, so \\DEVICENAME\FOLDER
    Attached Thumbnails Attached Thumbnails snip1.PNG  
      My System SpecsSystem Spec


  7. Join Date : Nov 2016
    Posts : 4
    Windows 10
       1 Week Ago #7

    zero42 said: View Post
    Salvador

    I did include images with my original post, but for some reason these are not displaying correctly.

    You need to open the Windows Credential Manager, which you can do from the control panel or by typing MANAGE WINDOWS CREDENTIALS into Cortana's search. Once you have opened the Credentials Manager, click on ADD A WINDOWS CREDENTIAL, then add the NAS/Network location + USER NAME + PASSWORD thats it.

    You must use the correct syntax for the network device you are trying to access, so \\DEVICENAME\FOLDER
    Sorry... Had a go in the meantime and did figure out what you were saying. There was already a NAS listed. So i looked at the details and it had my old / local profile (Phil). I guessed this was the original profile that worked. So changed it to my new microsoft one of Phil Darley and changed the password. all this did was lose ALL my maping and still could not see the bloody NAS.

    I then created a NEW credential using the NAS IP as the device name and my new MS ID and PW that got my mappings back. but still cannot see the NAS

    Anymore ideas??

    PS my credential now look like this

    Click image for larger version. 

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      My System SpecsSystem Spec


 


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