1. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #1

    Can Windows Update interfere with WIFI connectivity?


    Hi guys. I got a problem with my wifi whereas when I do ping google.com -t, I am having long queues of:
    (like every few minutes)

    Request time out
    Request time out
    General failure
    General failure

    or high pings

    I had this problems on 2 ASUS pcs. I returned the first one since it also has KERNEL issues. Both PCs started out fine but when their windows updated, these issues started to appear or I believe so.

    This is my wifi adapter:

    Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC

    My windows is Windows 10 Home Version 1607 Build 14393.447
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 10
    windows 10
       2 Weeks Ago #2

    have u tried updating or reinstalling Realtek 8821AE Wireless LAN's Driver?
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #3

    I already did. Last night when I turned the firewall off, it seems that it fixed the problem but it's been the same today
      My System SpecsSystem Spec


  4. Joined : Dec 2013
    England
    Posts : 816
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       2 Weeks Ago #4

    27saints said: View Post
    I already did. Last night when I turned the firewall off, it seems that it fixed the problem but it's been the same today
    You could try these:
    1. Switch to 5GHz band if you are using 2.4GHz band.
    2. Switch to different DNS address, OpenDNS or googleDNS.
    3. Go to settings, Network & Internet, WiFi and then Manage known networks, select if you have any of your neighbour's WiFi and click forget.
    Hope one of these will help.
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 3
    windows 10
       2 Weeks Ago #5

    It seems we have both? 2.4 and 5 GHZ. Also, it only happens during the day. Around midnight it is working just fine. Another thing is, our former wifi is still active. Could that cost problems?
      My System SpecsSystem Spec


  6. Joined : Dec 2013
    England
    Posts : 816
    Windows 8.1 Windows 10 IP 14971 Windows 10 14393.447
       2 Weeks Ago #6

    27saints said: View Post
    It seems we have both? 2.4 and 5 GHZ. Also, it only happens during the day. Around midnight it is working just fine. Another thing is, our former wifi is still active. Could that cost problems?
    Hi,
    Yes, as you have a AC router, 5GHz work better and you could change that by going to Device Manager> expand network adapter> right click, Properties> Advanced tab> change the preferred band.
    You can also ignore your former WiFi following the steps 3 from my previous post.
      My System SpecsSystem Spec


 


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