One computer on home LAN keeps losing web access

Beemer · 12 Nov 2016

My home LAN has my desktop Gigabit connected to a Virgin Media "Superhub2 ac". My laptop is connected to a Netgear Ethernet switch which then connects to the Superhub2 ac.
On startup, both computers can access web pages and the Superhub settings. Sometime later and only with the desktop computer Chrome or Firefox browsers will not open any web pages, or if they do they might take five minutes or so to open any tabbed pages.
Both computers use Windows 10 Home 64 bit. Using Speedtest.net I get 219.07Mbps/12.28Mbps.
I use AVG Internet Protection paid for version but even with this disabled, web pages have the circling arrow and do not open.

An addition point is that my Desktop computer also has Wi-Fi and when the web page problem occurs I can still connect to pages if I use the Wi-Fi.

Can anyone help me solve this?

jimbo45 · 12 Nov 2016

Beemer said:

My home LAN has my desktop Gigabit connected to a Virgin Media "Superhub2 ac". My laptop is connected to a Netgear Ethernet switch which then connects to the Superhub2 ac.
On startup, both computers can access web pages and the Superhub settings. Sometime later and only with the desktop computer Chrome or Firefox browsers will not open any web pages, or if they do they might take five minutes or so to open any tabbed pages.
Both computers use Windows 10 Home 64 bit. Using Speedtest.net I get 219.07Mbps/12.28Mbps.
I use AVG Internet Protection paid for version but even with this disabled, web pages have the circling arrow and do not open.

An addition point is that my Desktop computer also has Wi-Fi and when the web page problem occurs I can still connect to pages if I use the Wi-Fi.

Can anyone help me solve this?

Hi there

Don't know too much about Virgin media but doesn't the box if it's like most cable / fibre systems these days have 4 Ethernet ports on the router box so my question is why do you need the switch. Can't you simply connect the Ethernet directly from both systems.

Sorry if this sounds crazy - perhaps I haven't understood your configuration.

Check also quality of LAN cables --loose or broken plastic things (the connection bits) often get broken and don't make good connection. Also for LAN - this is an area where skimping on cheap cable is false economy.

Cheers
jimbo

Samuria · 12 Nov 2016

Welcome to the forum does this happen if you go direct to the router if the switch is only 100 meg it may have problems connecting to gig router

Beemer · 12 Nov 2016

I think you both have misunderstood my configuration.

Desktop Gigabit is wired direct to router. The router does have four Ethernet ports.

1) To Desktop computer
2) unused
3) unused
4) To Netgear 10/100/1000 Ethernet switch which has eight ports used as following:

A) To Powerline network module enabling remote Ethernet and 2.4/5Gb Wi-Fi
B) To Lenovo Laptop
C) To Canon 10 Pro-S network printer
D) To QNAP TS453mini NAS
E) To network audio speaker
F) unused
G) unused
H) unused

As you can see the Desktop is direct to the router and the laptop which always opens web pages is direct to the network switch. Even disabling my AVG Internet protection does not make the desktop open webpages. Right now I can open the pages in Chrome or Firefox but no doubt sooner or later today the problem will return.

Ian