1. Joined : Nov 2016
    Posts : 2
    Windows 10 Home
       4 Weeks Ago #1

    PC randomly disconnects (when on Youtube), can't reconnect


    Hello everyone,

    For about a month now, my pc randomly disconnects from the wi-fi network (my home network) I was connected to, mostly (actually almost exclusively) when I am on Youtube watching videos. Sometimes it happens after 10 min, sometimes after 2h. I can't reconnect to any available wi-fi network in range, and can only regain connection and internet after restarting my pc. Other devices connected to the network don't have any problems.

    Network adapter: Qualcomm Atheros AR9485 Wireless Network Adapter
    Drivers are up-to-date.
    No AVG installed.
    Restarting the network adapter doesn't help.
    Malwarebytes, HitmanPro, Spybot, AdwCleaner all return clean scans.

    Can anyone please help me?
    All suggestions are welcome!

    Thanks in advance!
      My System SpecsSystem Spec


  2. Joined : May 2015
    Central IL
    Posts : 2,958
    EL Capitan
       4 Weeks Ago #2

    Open up a Command Window and enter the following command: netsh wlan show all

    That will give you everything you need to know. Usually a poor connection can be due to congestion on that channel, weak radio in the Access Point, or too far away and your laptop keeps wanting to find a better connection.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 2
    Windows 10 Home
       4 Weeks Ago #3

    The command gives me the following:

    SSID 2 : TelenetWiFree Network type : Infrastructure Authentication : WPA2-Enterprise Encryption : CCMP BSSID 1 : 06:53:7c:43:4f:7e Signal : 30% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 2 : 06:53:7c:9d:0c:e7 Signal : 34% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 3 : 06:35:3b:d8:3c:c9 Signal : 36% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 4 : 06:35:3b:de:c8:30 Signal : 28% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 5 : 06:35:3b:ca:7c:b9 Signal : 16% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 3 : telenet-D0CDF Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : dc:53:7c:9d:0c:e4 Signal : 32% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 4 : PROXIMUS_AUTO_FON Network type : Infrastructure Authentication : WPA2-Enterprise Encryption : CCMP BSSID 1 : 0a:19:70:98:2f:56 Signal : 36% Radio type : 802.11g Channel : 1 Basic rates (Mbps) : 1 2 5.5 6 11 12 24 Other rates (Mbps) : 9 18 36 48 54 BSSID 2 : 32:91:8f:ef:0e:80 Signal : 16% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 3 : a2:1b:29:9b:15:78 Signal : 46% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 4 : c6:ea:1d:a9:9d:e8 Signal : 38% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 5 : telenet-83CC1 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 5c:35:3b:d8:3c:c6 Signal : 36% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 6 : WiFi-2.4-0E8D Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 30:91:8f:ef:0e:8d Signal : 26% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 7 : PROXIMUS_FON Network type : Infrastructure Authentication : Open Encryption : None BSSID 1 : 32:91:8f:ef:0e:8f Signal : 34% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54 BSSID 2 : a2:1b:29:9b:15:77 Signal : 44% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 8 : telenet-A7CB1 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 5c:35:3b:ca:7c:b6 Signal : 28% Radio type : 802.11n Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 9 : FREEWIFI Karreaux Network type : Infrastructure Authentication : Open Encryption : None BSSID 1 : ea:37:7a:7a:69:5c Signal : 50% Radio type : 802.11g Channel : 11 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 10 : sowifi-mesh Network type : Adhoc Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : e8:37:7a:7a:69:5e Signal : 48% Radio type : 802.11g Channel : 11 Basic rates (Mbps) : 1 Other rates (Mbps) : 2 5.5 6 9 11 12 18 24 36 48 54SSID 11 : TheNewState Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : ac:9e:17:b2:86:c0 Signal : 26% Radio type : 802.11n Channel : 13 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 12 : telenet-EC828 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 5c:35:3b:de:c8:2d Signal : 26% Radio type : 802.11n Channel : 1 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 13 : WiFi-2.4-1570 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : a0:1b:29:9b:15:76 Signal : 46% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 1 2 5.5 11 Other rates (Mbps) : 6 9 12 18 24 36 48 54SSID 14 : DIRECT-4468B459 Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP BSSID 1 : 46:d2:44:68:34:59 Signal : 50% Radio type : 802.11n Channel : 6 Basic rates (Mbps) : 6 12 24 Other rates (Mbps) : 9 18 36 48 54============================================================================================== SHOW INTERFACE CAPABILITIES ==========================================================================================Wireless System Capabilities---------------------------- Number of antennas connected to the 802.11 radio (value not available) Max number of channels the device can operate on, simultaneously (value not available) Co-existence Support : UnknownWireless Device Capabilities----------------------------Interface name: Wi-Fi WDI Version (Windows) : 0.0.0.0 WDI Version (IHV) : 0.0.0.0 Firmware Version : Station : Supported Soft AP : Supported Network monitor mode : Supported Wi-Fi Direct Device : Supported Wi-Fi Direct GO : Supported Wi-Fi Direct Client : Supported Protected Management Frames : Supported DOT11k neighbor report : Unknown ANQP Service Information Discovery : Not Supported Action Frame : Not Supported Diversity Antenna : Unknown IBSS : Supported Promiscuous Mode : Supported P2P Device Discovery : Not Supported P2P Service Name Discovery : Not Supported P2P Service Info Discovery : Not Supported P2P Background Discovery : Not Supported P2P GO on 5 GHz : Unknown FIPS : Supported Instant Connect : Not Supported Dx Standby NLO : Not Supported Extended Channel Switch Announcement : Unknown Function Level Reset : Not Supported Platform Level Reset : Not Supported Bus Level Reset : Not Supported MAC Randomization : Not Supported Fast Transition : Not Supported MU-MIMO : Unknown Miracast Sink : Unknown BSS Transition (802.11v) : Unknown IHV Extensibility Module Configured : Not Supported Number of Tx Spatial Streams : 0 Number of Rx Spatial Streams : 0 Number of Concurrent Channels Supported : 2 P2P GO ports count : 1 P2P Clients Port Count : 2 P2P Max Mobile AP Clients : 128 Max ANQP Service Advertisements Supported : 0 Co-existence Support : UnknownC:\Users\Davy>
      My System SpecsSystem Spec


  4. Joined : May 2015
    Central IL
    Posts : 2,958
    EL Capitan
       4 Weeks Ago #4

    Cannot read that mess and did not ask for you to post it. Just stated how you can look and see what is going on. It was for informational purposes only.
      My System SpecsSystem Spec


 


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