1. Join Date : Jun 2015
    Posts : 253
    windows 10 pro x64 stable build
       4 Weeks Ago #1

    apps can't connect out


    every time I install a new app, it can't connect home.
    It is as if I have a proxy or VPN, but I don't.
    network detection is on.

    for instance, I installed Office 2016, but I couldn't sign in to my Office account.
    Also Box cloud sync couldn't connect home, and so on.
    But all my old apps keep working.
      My System SpecsSystem Spec


  2. Join Date : Jul 2016
    Crewe Cheshire
    Posts : 364
    windows 10
       4 Weeks Ago #2

    Please download MINITOOLBOX and run it.
    Downloading MiniToolBox

    Checkmark following boxes:



    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go and post the result.

    Please download Adware cleaner from the link below.
    http://general-changelog-team.fr/fr/...e/2-adwcleaner
    Save it to your desktop.
    Right click run as admin.
    Hit the scan button.
    Allow completion.
    Make sure all items are ticked.
    Hit the clean button.
    Even if no items are displayed to be ticked hit the clean button anyway.
    The machine will reboot this is normal.
    Post the log in your next reply.
      My System SpecsSystem Spec


  3. Join Date : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       4 Weeks Ago #3

    shmu26 said: View Post
    every time I install a new app, it can't connect home.
    It is as if I have a proxy or VPN, but I don't.
    network detection is on.

    for instance, I installed Office 2016, but I couldn't sign in to my Office account.
    Also Box cloud sync couldn't connect home, and so on.
    But all my old apps keep working.
    It could be third party security software, could be a messed up firewall rule on the computer or something else. Office 2016 connects to the Office 365. If you can go to Login.live.com, you should be able to go to live.com and sign into your Office online account that everyone gets with having a Live account.
      My System SpecsSystem Spec


  4. Join Date : Jun 2015
    Posts : 253
    windows 10 pro x64 stable build
       4 Weeks Ago #4

    bro67 said: View Post
    It could be third party security software, could be a messed up firewall rule on the computer or something else. Office 2016 connects to the Office 365. If you can go to Login.live.com, you should be able to go to live.com and sign into your Office online account that everyone gets with having a Live account.
    I have no problem logging in to office live account
      My System SpecsSystem Spec


  5. Join Date : Jun 2015
    Posts : 253
    windows 10 pro x64 stable build
       4 Weeks Ago #5

    bro67 said: View Post
    could be a messed up firewall rule .
    okay, good guess! I turned off firewall, and no prob.
    Windows firewall.
    I have a certain custom block rule that I made, to avoid an annoying program, not sure exactly how to find it in windows firewall
      My System SpecsSystem Spec


  6. Join Date : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       4 Weeks Ago #6

    shmu26 said: View Post
    I have no problem logging in to office live account
    Then why did you post the following? "for instance, I installed Office 2016, but I couldn't sign in to my Office account. Also Box cloud sync couldn't connect home, and so on."

    Box.com is a separate account that you have to setup and not connected to the Microsoft Live. That can be anything, including a bad app tile if you are not using the Task sync. You have to use a Microsoft Live account when signing into Office 2016 to sync with Onedrive and the Office 365 side of it. Unless you have a Domain through your employer, which is something totally different, you stated that you cannot sign into Live with Office, but now you are stating that you do not have issues. Which is it?

    The Box.com Web Experience was having issues for Enterprise customers back in September, but that was resolved. This information is in the Box.com Community forums.

    You need to decide which you want to troubleshoot on here. Box.com you need to use their forums. Office 2016, like I stated before it could be a number of reasons why it is not connecting to the backend of office.live.com or office365.com depending on if you are paying for the Office365 storage and use or not.

    Start looking at possible messed up install or third party Internet Security issues, after you have tried reinstalling Office and making sure that it activates after you install it, instead of during. Just make sure that you are signed into your live.com either when you log in or if you use a local account, that you have it set in the System area for User to use only the Live account to access Onedrive, Windows store, Live account.
      My System SpecsSystem Spec


  7. Join Date : Jun 2015
    Posts : 253
    windows 10 pro x64 stable build
       4 Weeks Ago #7

    bro67 said: View Post
    Then why did you post the following? "for instance, I installed Office 2016, but I couldn't sign in to my Office account. Also Box cloud sync couldn't connect home, and so on."

    Box.com is a separate account that you have to setup and not connected to the Microsoft Live. That can be anything, including a bad app tile if you are not using the Task sync. You have to use a Microsoft Live account when signing into Office 2016 to sync with Onedrive and the Office 365 side of it. Unless you have a Domain through your employer, which is something totally different, you stated that you cannot sign into Live with Office, but now you are stating that you do not have issues. Which is it?

    The Box.com Web Experience was having issues for Enterprise customers back in September, but that was resolved. This information is in the Box.com Community forums.

    You need to decide which you want to troubleshoot on here. Box.com you need to use their forums. Office 2016, like I stated before it could be a number of reasons why it is not connecting to the backend of office.live.com or office365.com depending on if you are paying for the Office365 storage and use or not.

    Start looking at possible messed up install or third party Internet Security issues, after you have tried reinstalling Office and making sure that it activates after you install it, instead of during. Just make sure that you are signed into your live.com either when you log in or if you use a local account, that you have it set in the System area for User to use only the Live account to access Onedrive, Windows store, Live account.
    okay, thanks for pointing me in the right direction in your earlier post, but I don't need to troubleshoot the issue anymore -- it is solved. I defaulted Windows firewall (because deleting my custom block rule did not do the trick), and now, everything seems to work
      My System SpecsSystem Spec


  8. Join Date : May 2015
    Central IL
    Posts : 2,948
    EL Capitan
       4 Weeks Ago #8

    shmu26 said: View Post
    okay, thanks for pointing me in the right direction in your earlier post, but I don't need to troubleshoot the issue anymore -- it is solved. I defaulted Windows firewall (because deleting my custom block rule did not do the trick), and now, everything seems to work
    That would do it. If you are behind your own Gateway, you really do not need to be running a Firewall. Today's Gateways use IPTables and do a good job with the rulesets as long as you do not open up a wide range of ports to allow them to not be Stealthed.

    I only use my Firewall when I am on a Public Hotspot, along with restricting as much access to the system by making sure that Shares are either disabled or password protected with a strong password.
      My System SpecsSystem Spec


  9. Join Date : Jun 2015
    Posts : 253
    windows 10 pro x64 stable build
       4 Weeks Ago #9

    bro67 said: View Post
    That would do it. If you are behind your own Gateway, you really do not need to be running a Firewall. Today's Gateways use IPTables and do a good job with the rulesets as long as you do not open up a wide range of ports to allow them to not be Stealthed.

    I only use my Firewall when I am on a Public Hotspot, along with restricting as much access to the system by making sure that Shares are either disabled or password protected with a strong password.
    being behind my own gateway could mean my private router on my home network?
      My System SpecsSystem Spec


 


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