New
#1
Win 10 Anniv. Update (v. 1607) no Internet Connectivity
Hi there -
On 9/25 at 4:00 AM my system, already a Win 10 machine, applied updates bringing it to v 1607, build 14393.187. Since then I have had no internet connectivity - either through wifi or with an Ethernet cable. I rolled back to v. 1511 build 10586.589 but still no connectivity.
In the Network & Sharing Center I see 2 networks - my Ethernet and my wifi, however the access type displays NO INTERNET ACCESS for each. I have rolled back to earlier drivers in the device manager - the device manager indicates that both network adapter is working properly (Realtek RTL8188CE for wifi and Qualcomm Atheros AR8162/8188/8168 PCI-E Fast Internet Controller).
I think the problem resulted in the fact that I had Zoho Assist software installed. I've uninstalled it with Iobit.
I've been trying everything out there.
I've uploaded the wlan report - it looks terrible as a txt file but I couldn't upload the html version. I'd be happy to email it to you.
Thanks so much - I'm not a network person and appreciate everyone's help. I was on the phone with MS for several hours yesterday and it got escalated to Tier 2 but I don't have a lot of confidence in the team out there.
Thanks again.