1.    31 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 1
    Windows 10

    Cannot connect to wifi

    Hello, I'm running a Surface Pro 3. I use it for work and my personal life. At work, we have three different wifi connections. My preferred one is the "guest" wifi. I've been using it since I got my Surface almost 2 years ago. I've never had an issue. Two days ago, I noticed I wasn't connected to the web. I disconnected and reconnected to the guest wifi. It showed "No Internet, secured". Chrome shows that the DNS address could not be found. I am able to connect to the other two wifi options and access the web (I prefer the guest access because it doesn't limit what I do on the web). I took the surface home with me and again, no issues connecting to the wifi at home, or some public wifi I tired. Everyone I've talked to is able to connect to the guest wifi at work without issue. My network administrator (who is technically not allowed to work on my surface because it is not a company device) says nothing has changed on his end.
    I followed some of the trouble shooting steps on other posts. I did run the system file checker and determined that opencl.dll (I think that is the file name) was damaged. I was unable to repair it.
    I am hoping someone could possibly run me through troubleshooting this issue? It's an annoyance more than anything and I would like to see if I can fix it. Thanks in advance.
    Last edited by garfieldbd; 31 Jul 2016 at 14:17.
      My System SpecsSystem Spec


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