New
#1
Remote Assistance control problem
I needed to help a friend prepare his laptop for the Anniversary Update yesterday. My PC (Windows 10 Pro) and his laptop (Windows 10 Home) were both setup correctly for Remote Assistance, including Windows Firewall settings. Everything worked properly except I had no control of his laptop, either with keyboard or mouse. I could see his desktop and everything he did on it, so I was able to talk him through what needed to be done. But I could have done it all in much less time with control. Are there any special things that must be done to get control other than normal steps outlined in readily available sets of instructions online?