Wireless adapter disappeared after Windows update

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  1. Posts : 341
    Windows 10 Pro x64
    Thread Starter
       #11

    Railtech said:
    Click on start button select Settings from menu, select Network and Internet, select WiFi and make sure it is turned on.

    If wireless is on, search for HP connection Manager using Windows search and see if it will allow you to turn wireless on.

    If not search for Windows Mobility Center using Windows search and see if you can turn on wireless there.

    If all of the above fails uninstall the HP Connections Manager. Repeat step 1 above and see if that changes things
    He never had Connections Manager installed. I tried a fresh install of Windows 10 and there is no version of HP Connection Manager for Windows 10. They all say "this was intended for an older version of Windows." In Mobile Center, there is no Wireless option, either. It's odd.

    Mystere said:
    HP requires a special driver installed for the Wireless Button to work, it could be this driver is not installed or not installed properly. Try re-installing the wireless button driver.
    Windows Update installed that. It didn't change the color of the F12 key, or enable wireless.
      My Computer


  2. Posts : 3,257
    Windows 10 Pro
       #12

    GuyInDogSuit said:
    Windows Update installed that. It didn't change the color of the F12 key, or enable wireless.
    You can't always count on Windows Update to install the correct driver. The symptom here is that the drive button isn't working to enable the wireless, so i'd focus on getting the correct driver installed.
      My Computer


  3. Posts : 341
    Windows 10 Pro x64
    Thread Starter
       #13

    Mystere said:
    You can't always count on Windows Update to install the correct driver. The symptom here is that the drive button isn't working to enable the wireless, so i'd focus on getting the correct driver installed.
    How will it enable the wireless if there's no wireless adapter installed?
      My Computer


  4. Posts : 505
    Windows 10 Pro (Mix of Builds) / Linux Mint
       #14

    Let's start here:

    What is the exact model number of the laptop?

    DV6- XXXX

    Post screenie of Device Manager, expand network adapters and unknown device headers as appropriate.
      My Computer


  5. Posts : 341
    Windows 10 Pro x64
    Thread Starter
       #15

    DV6-7202. I can't post screenshots right now 'cause he's at work. All it lists is the ethernet adapter, anyway.
      My Computer


  6. Posts : 3,257
    Windows 10 Pro
       #16

    GuyInDogSuit said:
    How will it enable the wireless if there's no wireless adapter installed?
    When the button "turns off" the wireless, then the OS doesn't see it anymore... It disappears. Turning it back on makes it appear again.
      My Computer


  7. Posts : 341
    Windows 10 Pro x64
    Thread Starter
       #17

    I stated before, that before I installed Windows again, the button driver was installed along with all the HP software, and that button did nothing except enable or disable airplane mode. The color was always orange.
      My Computer


  8. Posts : 121
    windows 10 pro
       #18

    check on the keyboard if the wifi number like f key is on
    i agree with (Mystere) just check
      My Computer


  9. Posts : 341
    Windows 10 Pro x64
    Thread Starter
       #19

    gijoetech1 said:
    check on the keyboard if the wifi number like f key is on
    i agree with (Mystere) just check
    It's F12, and it's ALWAYS lit orange. It was before I reinstalled Windows 10, and it still is, regardless of whether it's pressed or not.
      My Computer


  10. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #20

    GuyInDogSuit said:
    It's F12, and it's ALWAYS lit orange. It was before I reinstalled Windows 10, and it still is, regardless of whether it's pressed or not.
    Well the good news is that after the ROM for the HP wireless key gets the latest update, the light is always white

    You said that you tried all 5 of the drivers on HP, did you try uninstalling the driver (remove software if offered) and letting WU find what it thinks is the best one? Ask your friend to flip the notebook over and read you the FCC RF label - that should tell you what device is in the box. Post the complete model information, including any sub numbers/letters (take a picture of it and post the label)

    Once the machine and network device is known, real progress can be made.
      My Computer


 

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