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#1
Unable to Browse Internet
My husband & I try to remotely support his father's HP desktop. In the last month or so he can get email, TeamViewer for remote access works fine we can ping websites by name and IP but cannot browse to them by name or IP. We have done all the things recommended on MS site for Fix Network Connection (Fix network connection issues - Windows Help
) but nothing has worked so far.
We have reset router and cable modem, verified network drivers, flushed DNS, verified browser DNS settings. This computer is hardwired, other computer on wifi on same network works fine.
We are 5 hours away. We made a generic "recovery drive" on a flash drive and sent it to him but usb keyboard and mouse won't work for him to use that option. Tried ps2 mouse, won't work. We don't know where to go next. Keep in mind, my FIL is 88 years old so help from his end is negligible at best.
Initially ran Network troubleshooter few times with no errors found. Now it gives Missing Protocol, says it fixes it, but doesn't.
Last edited by slarbaugh; 06 Feb 2016 at 18:11.