1.    27 Jan 2016 #1
    Join Date : Sep 2015
    Posts : 97
    Dual boot: Win 10 Home; Win 8.1 Pro

    VOIP calls cut out every three words or so

    So this problem is not affecting any other computer or phone.

    Whenever I make or receive a VOIP call, whether on Skype or Google Voice the call breaks up every couple of words.

    The call doesn't fail, there's just an interruption, or a break in the middle.

    At first I thought it was a poor connection from my router, but since all the other devices are working properly it can't be the router or the connection.

    There's some setting on this machine that's now working properly.

    I tried to use TCP Optimizer to change my settings to optimum. That did not fix the issue.

    I notice even downloads are in fits and starts. No longer consistent. The firewall will report that I'm downloading 2 MB/s and then that will drop to 67 Kb/s and then back to 2 MB/s for the duration of the download.

    Anyone have any suggestions?
      My System SpecsSystem Spec

  2.    28 Jan 2016 #2
    Join Date : May 2015
    Central IL
    Posts : 2,566
    EL Capitan

    Google voice is supposed to be phased out, since it did not go off like Google thought. Hangouts is really poor for making and receiving video chats, same thing with Facebook's video call feature.

    TCP Optimizer does nothing for the newer OS's, since Microsoft has made the current Windows versions since Vista, to self optimize, depending on the load on the OS & Computer.

    It does not surprise anyone that both Skype and Google voice are having issues, since pretty much every other software VoIP program is dealing with the same thing. All because of congested nodes and routes that they have to go through.

    You can check Skype issues at heartbeat.skype.com. It appears that there have been quite a few issues in the past week with it.
    Call quality guide (Windows desktop)

    Check your computer.
    Make sure both you and your friend have the minimum system requirements to run Skype.
    If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode.
    Check the Computer tab of the Call Quality Indicator to see if your computer is causing any issues.

    Are you having a group call?
    The computer or device that’s hosting the group call needs to have enough processing power and network bandwidth for the call. Having a large number of people on the call can sometimes put too much strain on the host device and cause call quality problems. To improve group call quality, make sure the host has a strong network and powerful processor, or reduce the number of people on the call.

    Call quality guide (Windows desktop)

    Try this for showing the technical details on the call. Hack #47. Display the Technical Details of a Call - Skype Hacks [Book]
      My System SpecsSystem Spec

  3.    08 Feb 2016 #3
    Join Date : Sep 2015
    Posts : 97
    Dual boot: Win 10 Home; Win 8.1 Pro

    Thanks for your response.

    I was able to isolate the issue to my firewall.

    Also TCP Optimizer has a new version optimized for Win 10.
      My System SpecsSystem Spec

  4.    2 Weeks Ago #4
    Join Date : Oct 2016
    Posts : 3
    Windows XP

    Make sure the firewall is properly configured and has prioritized VoIP traffic. Also, if the office computer is using the same LAN then make sure computers are not using enough bandwidth. Check your download & upload speed as well and compare it with the speed that ISP is providing. If required, increase the bandwidth from the ISP or try to switch to SIP trunk provider.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Lock Screen Alarms, Reminders, and VoIP - Turn On or Off in Windows 10
How to Turn On or Off Lock Screen Alarm, Reminder, and VoIP Notifications in Windows 10 The lock screen is the screen you see when you lock your PC (or when it locks automatically after you haven't been using it for a while). The lock screen will...
MS Phone Calls
What's up with all the phoney MS support calls all of a sudden? I got another call today. For the longest time I didn't receive any. Now it's becoming weekly. It's a shame that enough people actually fall for this scam to make it worth their while....
Chillout Room
Speakeasy & VOIP speed test not working on desktop
Reinstalled flash player and java. Still not working. This problem is only on one computer. Other laptops are win 10 and ok. Turned off firewall but same problem. Jim
Performance & Maintenance
Unsolicited phone calls from MS
How do I resolve the number of calls I am getting from MS by people I cannot understand? How do I know they are valid?
General Support
Free Group Voice and Video Calls on Skype for Web and Outlook.com
Source: Free Group Voice and Video Calls - Now on Skype for Web and Skype for Outlook.com - Skype Blogs
Windows 10 News
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:38.
Find Us
Twitter Facebook Google+

Windows 10 Forums