New
#1
Do you have some other programme controlling WiFi that might have been installed by laptop manufacturer? Check in the system tray for any wifi software and activate it from there.
Will verify in 10 hours. Laptop went to school with my son. Thanks, but I have my dought. Have looked there before. Maybe not enough
Have you also checked that the wireless switch on the laptop is ON? Many laptops have a slider switch that controls whether wireless is ON and your son may have turned it off.