After all that I found that by resetting the router and the Mycloud device together, everything is now working.
However I would not have worked this out unless I had gone into the router admin and found that while the device was recognized, it was not seen to be running.
Thanks for the tip JW0914
In case other users read the last thread page prior to posting, the network protocols error may or may not occur on certain Win 10 builds, however, it is not indicative of an actual network problem.
- From what can be pieced together, the educated consensus is Windows is seeing a missing registry value it believes should exist (but actually shouldn't exist)
- It then interprets this to mean a specific group policy option has been set, even though the aforementioned policy is correctly set to not configured (it's default, and correct, value).
Last edited by JW0914; 03 Mar 2016 at 23:00.
Both services did their best, and the Microsoft technician even took control of my machine for 50 minutes but could solve nothing. I would have thought that the bug that creates this error message in their system should have been well known to them, but not so it seems. Operating systems are so complex...
While tech support reps do receive training, they're generally not reps with degrees in IT or Networking, nor have they, generally, received any advanced training in either.
- Some companies do offer tech support reps in their call centers that do have degrees in IT and/or Networking, but those are generally corporate to corporate businesses that sell only to corporations, such as Sophos. Regular, non-business, consumers can also benefit from that level of expertise via services, software, or OSes those companies offer for free use to non-businesses.
Sophos, for example, easily offers one of the best, if not the best, Unified Threat Management router OSes [Sophos UTM], of which is offered for free to individuals with a 50 DHCP IP limit [even more awesome, the OS is the exact version licensed to enterprise customers] VMware also has a similar structure, offering VM software that's licensed to corporations for free to individuals.
My issue is the complete opposite the OP's. Hoping someone can help me. All other devices in the house (iPad, phones, other laptops etc.) can connect to the wireless. However the desktop PC that is connected via Ethernet cannot get connected to the Internet (except via Wireless as it also has a built-in wireless router). I am getting the "one or more network protocols are missing on this computer" error as well. Please help!!
Open Device Manager, open "Network Adapters", right click on "Ethernet Controller"...."Disable" then "Enable".
Just to add to this topic, here is my experience. Both my laptop and home desktop installed a windows update a few days ago just before I left for work. I was then unable to connect to the internet in two hotels and running the troubleshooter gave the missing network protocols message. It turns out that the home desktop also has this error now. After a couple of days trying to find a solution, I had a look at the windows update history and the last update was 1511. I have just uninstalled this update on my laptop, restarted and lo and behold I can now connect to the internet again. So in my case, it definitely was caused by this update for whatever reason.