1.    08 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 1

    Constant internet disconnection

    I got a brand new HP Windows 10 laptop last week and on the second day of having it I noticed some internet performance issues. Basically this laptop will only connect to the Internet for about 10 minutes before switching to only a "limited" connection. When I try and disconnect from the Internet in the wifi submenu it refuses to disconnect. If I go off of that submenu and try to click into it again the submenu also completely refuses to open? I've tried alternatives such as accessing it through the control panel but this laptop refuses to click ANYTHING to do with the Internet at this point. I've been forced to restart and even completely switch off my laptop after this as its either frozen altogether or just been in useable as I needed the Internet for what I was doing. Does anyone know what's going on here? Like this is a brand new laptop it's not like there's any files on it that are causing slow performance or anything? If anyone knows any ways to fix this please help thank you.
      My System SpecsSystem Spec

  2.    08 Nov 2015 #2
    Join Date : Sep 2015
    Posts : 2,191
    Windows 10 Pro 64-bit 1607 (AE build 14393.321)

    Probably Windows Update replaced the Wi-Fi drivers with generic Microsoft ones that don't work properly. Visit the HP support site and download latest drivers. Install that and then hide any driver update so they won't get replaced again.
      My System SpecsSystem Spec


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