New
#11
Perhaps you may need to post in the General Windows section to sort out permissions issues with your windows 10 install.
Once that is sorted the rest will run properly then.
Which version of Windows are you running? home / pro? etc
Note: for US users, the HP us-en page is a more appropriate link. I couldn't get the UK link to work, but was easily able to find (and use) this US replacement URL: https://support.hp.com/us-en/document/c05808585
HTH,
--Ed--
PS: I also learned how out-of-date my 6-year-old but still capable Samsung ML-2850 monochrome laser printer really is. Have to laugh! The equipment lasts MUCH longer than the supporting diagnostics and troubleshooting technology.