Hi,
Quite often when using my computer I will randomly have a cutout of an internet. Going into network and sharing center the wifi I will be connected to will have secured, no internet written under it. It's become more and more regular but doesn't do it when idle. Does anyone know how to fix this?
All help and feedback would be much appreciated, it is a really annoying problem.
Welcome to the TenForums @johnnybrown1
To be sure we are not dealing with network interference at a command prompt(admin) execute this command. netsh wlan show all
You can then copy and paste this to notepad to save. Right click in Window, Select All, copy and then paste in note pad.
The report has a lot of information, for now let's concentrate on the channel your wireless network is using and what channels your neighbours are using. It may be impossible to get an absolutely clear channel to yourself but if a network is very strong and is using the same channel this can cause issues. You will also see the strength of your network as your laptop sees it. The 2.4Ghz network is slower but has better distance range, 5Ghz has better speed but not the range, should you have dual band capability.
Assuming this is okay, could you enter your device manager and head to your wireless adapter. Please note manufacture and driver version.
Next, and this is might be a little over kill, reset your Network. Start Menu => Settings => Network and Internet
Scroll to the bottom of right window, right at bottom "Reset Network"
(You could run the trouble shooter but we always seem to end up on the Network Reset so I'm skipping.)
With the reset, all wireless passwords have to be re-entered. Test.
If this doesn't clear situation you could try to update the driver. If it updates driver, note version and test.
If you have the latest, and its not working, I would head to your laptop manufacture site and get their driver for wireless and install them. Once completed, note make and driver version. Hopefully this will resolve.
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