I have TWO Outlook mail boxes. Only one works correctly. Why?

May I share with you a bizarre problem I’m having with my new Outlook?
A couple of weeks ago I found that after a Reset/System Restore I had two different Outlook Mail folders. See below

A Volunteer Moderator in the Microsoft Community told me that one was for MS Outlook and the other the win10 mail app

Normal:


New:




But what I discovered today is that although every new incoming email in MS Outlook is going to my Junk folder, they're going into my Inbox in my win10 mail. Has anyone any idea why, please?

I have to confess that I'm currently waiting for a Microsoft Agent to resolve this in the Microsoft Community *** but he's away for three days and I need an answer quickly as both mail boxes continue to fill up i.e. the problem is growing.

Can anyone suggest what I need to do please? Can I uninstall MS Outlook and keep the Win10 app?

Hoping that you can help me.

David

19043.1151

*** For those who want to view the full thread, it's at https://answers.microsoft.com/en-us/...7-fe69b1b2ed0f

Hi. I followed your link and it said "Click Home > Delete group > Junk > Junk E-mail Options".

The only 'Home' that I can see is this one in the top-left corner of the screen:



It can't be the one because it doesn't have "Delete group > Junk > Junk E-mail Options". Is there another one?

19043.1151

I went to the three dots and this appeared:



This can't be the right one.

But perhaps the cause of all this nonsense is when I first paid to upgrade from outlook.com to Outlook, I had huge problems and a Microsoft Agent/Moderator in the Community, told me to run SARA, a Microsoft tool. (SARA = Support & Recovery Assistant). I ran it and it found lots of problems. Below is a snip of the first screen that appeared:



Could this be the cause? (I've searched for a Tutorial by @Brink but couldn't find one.)

Taffy078 said:

May I share with you a bizarre problem I’m having with my new Outlook?
A couple of weeks ago I found that after a Reset/System Restore I had two different Outlook Mail folders. See below

A Volunteer Moderator in the Microsoft Community told me that one was for MS Outlook and the other the win10 mail app

Normal:

^^^^^ This icon is from Microsoft Outlook.

Taffy078 said:

New:

^^^^^ This icon is from Windows 10 Mail.

Taffy078 said:

But what I discovered today is that although every new incoming email in MS Outlook is going to my Junk folder, they're going into my Inbox in my win10 mail. Has anyone any idea why, please?

I have to confess that I'm currently waiting for a Microsoft Agent to resolve this in the Microsoft Community *** but he's away for three days and I need an answer quickly as both mail boxes continue to fill up i.e. the problem is growing.

Can anyone suggest what I need to do please? Can I uninstall MS Outlook and keep the Win10 app?

Hoping that you can help me.

David

19043.1151

*** For those who want to view the full thread, it's at https://answers.microsoft.com/en-us/...7-fe69b1b2ed0f

Taffy078 said:

Hi. I followed your link and it said "Click Home > Delete group > Junk > Junk E-mail Options".

The only 'Home' that I can see is this one in the top-left corner of the screen:




It can't be the one because it doesn't have "Delete group > Junk > Junk E-mail Options". Is there another one?

19043.1151

What version of Outlook are you using and showing this screenshot from? Have you tried the pull-down arrow \/ next to the garbage can?


This is from Outlook for Microsoft 365.








If you have the following [Safe lists only] selected and have yet to create a Safe Senders or Safe recipients list, all incoming mail may get filtered to the Junk email folder.