Will Office 365 be able to solve my issue with outlook.live.com?


  1. Posts : 92
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       #1

    Will Office 365 be able to solve my issue with outlook.live.com?


    I'm hoping that someone with Office 365 Home that also uses Outlook.live.com will be able to answer this question.

    My outlook.com email address has gotten on a spammers list and now when I log onto Outlook.live.com via my browser I see 20-30 emails a day from domains ending in .DE and .EUS that are showing up in my junk mail folder as Microsoft is tagging them as spam. What I've been told by someone somewhere is that since Microsoft is tagging these emails as spam and placing them in my JUNK mail folder, setting up a rule to delete these messages automatically will not work because rules only apply to message that are not tagged as spam and would end up in my Inbox. In other words what I've been told is that since they've been tagged as spam I should just leave them "as is" and let the system purge them automatically after they've been in the junk folder the prescribed amount of time. My only issue with doing this is that there are occasions where Microsoft's spam filter tags a legitimate email as spam and I need to identify the sender add them to the safe sender's list so that future messages don't end up in the junk folder. With me now getting 20-30 spam messages placed in my junk folder it's taking extra time to decide what is truly spam and what is not and this is where my question on office 365 comes in.

    I currently use Office 2010 and even though I know this version will reached it's end of life next year it still is meeting my needs on both my desktop and laptop. Today while going through my junk messages I noticed that there was a message that stated that if you had office 365 you had access to Premium Outlook Support. Can anyone that has Office 365 that also uses the Outlook.live.com browser-based interface tell me what, if anything this Premium version of Live.Outlook.com can do with filtering messages that are also being identified as spam? Is there additional settings or filters that you can deploy? Can you block all message from a top level domain like .EUS?

    Any explanation of what this would buy me would be appreciated because if there were additional functionality that would help me lighten the number of messages getting into the spam folder it might cause me to buy office 365. Please note that I know that Office 365 comes with Outlook for the PC but I'm only interested in what Office 365 might buy me in the way of enhanced spam handling through the Outlook.Live.Com browser interface.

    Thanks again for any help.
      My Computer


  2. Posts : 9,790
    Mac OS Catalina
       #2

    It all depends on what you wish to pay for. I pay $20 a month for Office 365 E3.
      My Computer


  3. Posts : 2,734
    Windows 10
       #3

    Nothing. If you use the Web Browser interface to your Outlook Mail account.
    Then it is the Mail server that deals with filtering out Spam and that will be exactly the same even if you had no version of the Outlook application installed at all.
    Also, not all versions of MS Office 365 or 2019 actually contain the Outlook application.
    Compare All Microsoft Office Products | Microsoft Office

    If you did install the MS Outlook application and set it up with your Mail account then it would have extra filtering options.
      My Computer


  4. Posts : 92
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #4

    Thanks for the update. I was hoping that it would somehow be different. I use the Outlook App that is part of Office on my PC but I didn't want to complicate the initial query because I auto forward all of my Outlook mail to a Gmail account because all of the android apps are better integrated on my Android phone. I get another bonus as Gmail filters the messages a second time for spam and I virtually never get a spam message get thru to the 2010 Outlook app. I wish that Microsoft had a better solution than what I have but I guess that's the way the ball bounces. Thanks again.
      My Computer


  5. Posts : 9,790
    Mac OS Catalina
       #5

    Microsoft does have a solution if you do not wish to pay for the extra services with Office 365 online. You are allowed to use tools like https://www.microsoft.com/en-us/down....aspx?id=18275

    https://blogs.technet.microsoft.com/...es-in-outlook/

    You are allowed to also use plugins like Top Anti-Spam Add-Ins for Outlook. Running it through Gmailcan cause you to do double duty.
      My Computer


  6. Posts : 92
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #6

    Thanks for the heads up on the add-on. The good news is that because I forward all of my Outlook Mail to my Gmail account and then download the Gmail to Outlook 2010 I actually never see a spam message as it's being filtered for Spam once by Microsoft and again by Gmail (which has better spam filtering). My concern is with the mail Microsoft tags as Spam that ends up in the junk folder that I can view using the Live.outlook.com web interface. What I've been told is that unlike Gmail that applies your filters on ALL inbound mail, Microsoft applies your filters AFTER spam filtering therefore you cannot filter any Spam message that Microsoft has placed in the Junk folder. Not sure that there's an alternative for me here other than to ignore the spam in the Junk folder.
      My Computer


  7. Posts : 5,899
    Win 11 Pro (x64) 22H2
       #7

    moondoggy said:
    I'm hoping that someone with Office 365 Home that also uses Outlook.live.com will be able to answer this question.

    My outlook.com email address has gotten on a spammers list and now when I log onto Outlook.live.com via my browser I see 20-30 emails a day from domains ending in .DE and .EUS that are showing up in my junk mail folder as Microsoft is tagging them as spam. What I've been told by someone somewhere is that since Microsoft is tagging these emails as spam and placing them in my JUNK mail folder, setting up a rule to delete these messages automatically will not work because rules only apply to message that are not tagged as spam and would end up in my Inbox.
    Nah, you should be able to setup rules anytime you want whether an item is flagged as spam or not. BTW you can also unflag items you deem safe. See this: Use inbox rules in Outlook.com and this: Filter junk email and spam in Outlook on the web.

    I myself, setup rules in the Outlook App instead of Outlook.com (assuming you've got the Outlook app). Although Outlook.com would probably be better if using more than one device to receive mail as (presumably) the rule actions would be done there before your device receives the email.

    moondoggy said:
    My outlook.com email address has gotten on a spammers list and now when I log onto Outlook.live.com via my browser I see 20-30 emails a day from domains ending in .DE and .EUS that are showing up in my junk mail folder as Microsoft is tagging them as spam.
    A bit drastic but if the problem is that bad, you could get a new email address - Close your Outlook.com account
      My Computers


 

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