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#1
Windows Reset Not Visible
I have a friend's laptop - an Asus X551M, running Windows 10 v1903, build 18362.900. There is absolutely no indication of the OS on the chassis, but my friend tells me he upgraded it from Windows 8 about a year after he'd purchased it.
He initially wanted me to look at it because of the boot message he began getting about a month ago. He gets the Asus logo but before he gets to the logon screen to enter his password he gets the following message
Scanning and Repairing Drive (\\?\ SystemPartition) :100% Complete
When this message displays the percent is already at 100. It displays on the black screen for about 2 minutes before he gets to the password screen.
I ran chkdsk twice - neither found any errors. I ran sfc /scannow which found no integrity errors. A full scan of Malwarebytes was clean as was a scan with Adwcleaner.
There were so many problems with response time on the laptop that I thought the simplest thing was to do a reset. I used my Windows 10 disk and restarted while tapping the Escape key. I arrowed to the DVD and pressed Enter. It went through the same process of logo, scan and repair enter password. Nothing came up to show me I was booting from a disk.
I removed the disk and restarted, then pressed the power button again to shut it down. After the 3rd time I got the Preparing Automatic Repair screen. The only options were Troubleshoot and Turn off your PC.
Troubleshoot gives 6 options, none of which is Reset your PC. I've used this many times times to reinstall Windows but keep all user files. Is there some trick to have this display, or to to make the DVD, which I tested on another W10 computer and seems to work just fine, display that option?