I no longer have the windows.old folder. the restore partition on my Toshiba tecra R940 also is gone. I don't have a copy of windows 7. I do have the product key sticker on the bottom on the machine.
I cant get the camera or fingerprint sensor to work, I was thinking maybe it would work if I went back to win 7.
You can get Windows 7 with this download tool:
Microsoft Windows and Office ISO Download Tool
Why would you downgrade to an unsupported system to check out this problem ? It would also involve wiping all partitions to do a clean install from the ISO in post 2. Are you prepared to reinstall all your programs and restore data from a backup ? What Win10 Build are you on ?
Try to troubleshoot current installation first. Use these tips-
How to fix common camera problems on Windows 10 | Windows Central
Troubleshoot Windows Hello fingerprint issues on Windows 10 | Read Our Articles and Optimize Your PC for Peak Performance
You may be able to get them to work in W10. Enter your model number here: Support - Dynabook & Toshiba
See if there are any relevant drivers/utilities available. If none for W10, try W8.1.
the camera and fingerprint sensor did work when I first upgraded to 10. worked fine. then I did a reinstall of 10 and they stopped working. I cant even find my exact model on the support site: TECRA R940 PT439U-01H005. I tried installing some apps for the camera and fingerprint utility with no luck using a similar model that appeared on the site. its possible I'm doing something wrong my windows skills are rusty.. windows 10 pro... . build 18363.778... its unclear to me which model to use/download from on their site... ?
Id rather fix the problem and keep win 10 if possible. so far having no luck.
First job would be update to the latest version of ten as that may solve it
windows update says im up to date?
- - - Updated - - -
got the update assistant. now my version is 1909, build 18363.778. no luck same issues with camera and finger print scanner. I dont even have an imaging device in the device manager.
- - - Updated - - -
I have no programs or data on this pc... so windows 7 would be the only thing to install if I took that route. FYI.
Use this procedure to search for drivers - search for drivers by HardwareID - TenForums
Denis
Where did you buy this laptop from, which country? Toshiba website should have the drivers for it, the chipset is the one I believe you would need
Quote