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  1. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #1

    Windows 10 Black Screen During Install


    Hey guys,


    I was installing windows 10 (8.1 before) on my Dell inspiron 15 7000 series (7537), and it progressed to restarting after the installing drivers step, but after the restart and going through the dell startup screen, everything went black. The HDD light is stuck on and not flickering like it normally does. There is no cursor or anything on the screen, it's just black. I waited for an hour and nothing changed, so I thought maybe it was frozen, so I restarted the computer via hard reset, which took it to a "attempting to recover update" screen, but after a few seconds on that screen it went immediately back to the black screen.
    Its been about 30 min since that hard restart and its still black, HDD light still on, and nothing seems to be happening. Does anyone have any solutions to this???
    Thanks!
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    Posts : 14
    Windows 8.1
       29 Jul 2015 #2

    Same problem here man. Sigh I should have backed up.

    Problem's been going on for hours
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Posts : 16
    Windows 10
       29 Jul 2015 #3

    exactly the same (Dell laptop)
    after the 2nd time when I rebooted it removed the update and went back to 8.1 and re-downloaded 10 then did the same again the next time I tried but no HDD light permanently on the 2nd time around
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #4

    I have a sort of update...

    I unplugged the laptop from its power supply and did another hard reset. This took me back to the recover installation, an then to a reverting back to your old software screen. After 10 min on that screen it took me back to the windows 8.1 login, and now its loaded everything back to normal on 8.1. I'm debating trying to install it again...
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 14
    Windows 8.1
       29 Jul 2015 #5

    I can't hard reset, its a shared PC.

    Its been 4 hours dammit
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #6

    Update 2...

    Well, I decided to try again. The update has been redownloaded and I just started the installation. Hope this round works!

    Nightrise, are you sure you can restart your computer? I think it's just going to stay black until you restart it twice somehow.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 16
    Windows 10
       29 Jul 2015 #7

    MrCov said: View Post
    Update 2...

    Well, I decided to try again. The update has been redownloaded and I just started the installation. Hope this round works!

    Nightrise, are you sure you can restart your computer? I think it's just going to stay black until you restart it twice somehow.
    let us know how it goes, I replied above, it re-downloaded for me but did the same when installing
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Posts : 14
    Windows 8.1
       29 Jul 2015 #8

    Yes I can restart (pressing the power button), but every time it reboots it just gets to the black screen+cursor after getting past the OEM loading page.

    Restart it twice???
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 16
    Windows 10
       29 Jul 2015 #9

    Nightrise said: View Post
    Yes I can restart (pressing the power button), but every time it reboots it just gets to the black screen+cursor after getting past the OEM loading page.

    Restart it twice???
    yours appears to be a different problem, we don't have a cursor
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       29 Jul 2015 #10

    Hmm. If it's a laptop try disconnecting the power supply and then restarting. That worked for me. (I think its because it needs to have the power plugged in to continue installing, and if it is unplugged then as a safety feature it goes back to your old windows to prevent data loss. 100% pure guess though.)
      My System SpecsSystem Spec


 
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