1. Join Date : Nov 2016
    Posts : 1
    Windows 10 Pro
       6 Days Ago #1

    Unexplained Restored Windows 7 Home Premium


    I have a laptop, ACER Aspire 5253 that belongs to my Grandpa. He was running the free upgrade to Windows 10 just fine. He called me to come help him because something had gone "crazy" on his computer and he didn't understand. When I got there, I see that the computer had "restored to windows 7 home premium". He says all that he did was turn it on in the morning and it asked him questions about Windows 7 and he just pushed a few keys and then he thought "oh no, I better call for help".

    So I have looked through the entire computer and I see no restore points. I see his user profiles but his user files and documents are not the current versions.

    Any thoughts on what is causing Windows 10 to restore back to the original operating system? I also see that there is no operating system licenses now. This is a good Laptop and was brand new for him when it was purchased a few years ago. I have him looking for any cd's etc. that may have come with this unit. Of course, he had not backed up his files in a very long time. I am just heart broken for he had just written his 3rd book and quite possibly lost his writings.

    Any thoughts would be appreciated.
    Thanks
    Jamocha64
      My System SpecsSystem Spec


  2. Join Date : Jan 2015
    UK, Midlands
    Posts : 6,188
    Win 10 Pro (1607)
       6 Days Ago #2

    Maybe the original manufacturer's recovery partition was still present, and somehow the process of restoring the PC to 'as bought' was started. Recovery of anything under those circumstances could only be undertaken by an expensive professional firm, I would think.

    It's so sad and unnecessary to lose important data. We strongly and repeatedly recommend the routine use of disk imaging (e.g. Macrium Reflect (free) and its boot medium and external storage.

    This means you can recover from a failed hard disk, ransomware, an unbootable PC... probably without technical help. The images also act as a backup from which you can extract files.

    Supplement that with a good more frequent backup routine for critical data if necessary.

    System Restore is entirely irrelevant in this circumstance (it only protects drivers, registry, system files... never user data) - quite limited. And the original restore points applied to Win 10- so don't exist any more.
      My System SpecsSystem Spec


  3. Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 7,942
    Windows 10 IoT
       6 Days Ago #3

    Yeah, it sounds like it did a factory recovery. Hard to say why though? If it was upgraded to Windows 10 and activated with a digital license, you can just upgrade again, or do a clean install of Windows 10. System restore points are wiped/erased when you upgrade to Windows 10, or do a go back to the original OS. The go back option is only available for 30 days after doing the free upgrade so it must have been a factory recovery to the OOBE, Out Of the Box Experience. That's my best guess anyway.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Solved Windows 7 Home Premium not seeing network drivers in Hyper V
Hey how's everyone doing? So I got Hyper V installed on my computer last night and I followed the tutorial and set up Windows 8.1 Pro and installed Windows 7 Home Premium installed. Here's where my problem begins Windows 8 has no problem seeing...
Virtualization
Having some issues with Windows 10 64X Home Premium
I was not sure what is the best way to have a clean install or reset my PC? If I go ahead to do a clean install and use my Windows 7 COA keys.Is that correct? Or just do the reset on my PC. I know only 2 days left before free download of Windows 10...
Installation and Setup
W7 Home premium to W10 home: freeze/ultimate step (96% of the last 1%)
Hi, Sorry for my poor English language. I will try to translate what I see on the screen (I attached an image of it). In the middle of the dark screen a big blue circle with 99% in its middle and - préparation - (preparation?) below it. On...
Installation and Setup
Solved windows 10 home premium retail version key required?
I downloaded and burnt the win 10 installation iso file to dvd, if I want to make it like my win 8.1 retail disc do I need to purchase a retail key, for the windows 10? If so how do I go about it? Thanks! :)
Installation and Setup
Windows 7 Home Premium x64 - Upgraded to Windows 10 Home x86
I was just doing a little checking today and found that my win7 x64 installation Is now a windows 10 x86 installation after the upgrade The ISO I created from the download also pulls x64, but the installation was x86 The disk was setup as MBR...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:41.
Find Us
Twitter Facebook Google+



Windows 10 Forums