1. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       3 Weeks Ago #1

    BIOS won't recognize x64 installer, but regconized x86 installer


    My netbook is DENVER NBW-10004N. It was running Windows 10 64-bit but the boot file was corrupted so i had to format and install clean Windows 10 32-bit. Now i got another problems. Audio driver is not working, battery icon not showing and brightness is not working and Wi-Fi won't connect to my new router anymore. I guess those drivers was made for 64-bit only and the processor is 64-bit based but my BIOS won't recognize Win10 64-bit installer. Only 32-bit installer.

    This is how my boot list looks like when i created Win10 32-bit bootable USB



    And this is how my boot list looks like when i created Win10 64-bit bootable USB



    I contacted my manufacturer but they said they don't have any recovery or image to flash and send it to local store for help. I did send it to my local store but they could not help so i took it back home and i asked my manufacturer for drivers and bios updates etc but they ignored me for no reason.

    I created bootable Plop Boot Manager which allow to boot any drives that BIOS won't allow but it doesn't show in boot list

    If you wanna know how BIOS looks like, take a look in my album
    Imgur: The most awesome images on the Internet
    Last edited by evildog1; 3 Weeks Ago at 09:31.
      My System SpecsSystem Spec


  2. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       3 Weeks Ago #2

    How are you making the USB flash drive for the installation?
      My System SpecsSystem Spec


  3. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       3 Weeks Ago #3

    NavyLCDR said: View Post
    How are you making the USB flash drive for the installation?
    Using official Win10 installer tool on my computer running x64.
      My System SpecsSystem Spec


  4. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       3 Weeks Ago #4

    1. Are you absolutely sure it had 64-Bit Windows 10 on it before? I have 2 similar Intel Atom devices with 32 GB eMMC and 2 GB RAM and they both came with 32-Bit Windows on them from the factory because 32-Bit Windows will run better than 64-Bit Windows because of the limited resources these devices have.

    2. Where did you get the drivers from that you think are meant for 64-bit only?
      My System SpecsSystem Spec


  5. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       3 Weeks Ago #5

    NavyLCDR said: View Post
    1. Are you absolutely sure it had 64-Bit Windows 10 on it before? I have 2 similar Intel Atom devices with 32 GB eMMC and 2 GB RAM and they both came with 32-Bit Windows on them from the factory because 32-Bit Windows will run better than 64-Bit Windows because of the limited resources these devices have.
    2. Where did you get the drivers from that you think are meant for 64-bit only?
    I guess so since all hardware, including Intel graphics, battery, brightness, and sound are working perfectly. I'm just guessing that drivers are for 64-bit only, because when you install 32-bit version on a 64-bit computer, some hardware like Wifi, Ethernet, Bluetooth, etc will not work. Install 64-bit version on a 64-bit computer have no problems with any hardware. It's a shame that my manufacturer will not give me drivers and BIOS updates. And i forgot to mention that Intel graphics is also not working properly even it was installed correctly by Windows Update.



    I identified the drivers that are not installed and not working

    acpi ven_intq&dev_3401 = Intel(R) Dynamic Platform & Thermal Framework Processor Participant Driver (Unknown device)
    acpi ven_int&dev_3406 = Intel(R) Dynamic Platform & Thermal Framework Processor Participant Driver (Unknown device)
    pci ven_8086&dev_0f18&subsys_72708086&rev_0fPCI / pci ven_8086&dev_0f18&cc_1080 = PCI Encryption/Decryption Controller

      My System SpecsSystem Spec


  6. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       3 Weeks Ago #6

    I can provide those 32-bit drivers for you.
      My System SpecsSystem Spec


  7. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       3 Weeks Ago #7

    I updated all drivers to the latest version using Driver Booster 3 and the errors were gone but Windows still can't find hardware of battery, brightness and audio. Is there any programs that can identify hidden hardwares?
      My System SpecsSystem Spec


  8. Join Date : Jul 2015
    Posts : 6,343
    Windows 10 Pro
       3 Weeks Ago #8

    Did you get the exclamation points fixed on the I2C controllers?
      My System SpecsSystem Spec


  9. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       3 Weeks Ago #9

    NavyLCDR said: View Post
    Did you get the exclamation points fixed on the I2C controllers?
    yep i fixed it
      My System SpecsSystem Spec


  10. Join Date : Sep 2015
    Posts : 74
    Windows 10 x64
       1 Week Ago #10

    Nevermind, my manufacturer send me image deploy script and it worked. battery, brightness, audio are working again!
      My System SpecsSystem Spec


 


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