1. Joined : Nov 2016
    Posts : 1
    Windows 10
       4 Weeks Ago #1

    Unexpected error failed installation (Windows 10)


    So I've bought a new PC (Windows 10) and with the first Start I get a message saying:

    "The computer restarted unexpectedly or encountered an unexpected error.
    Windows installation can not proceed.
    To install Windows, click "OK" to restart the computer, and then restart the installation."

    Now I've ended up restarting it multiple times and I always get this message, Windows was preinstalled and I have no Disc for it, only a partition on the SSD to reinstall it, but I cannot access it since my PC won't get further than that.

    I would be really happy if you could help me fast and I'm looking forward to solve this problem.
      My System SpecsSystem Spec

  2.    4 Weeks Ago #2

    If the PC is brand-new and is supposed to be working, why not take it back to the seller and ask them to fix it for you? You have every right to expect a new PC to work properly. My understanding of German product reliability rules is that you should be able to get them to fix it for you, or to get a full refund on your purchase price.
    HTH,
    --Ed--
      My System SpecsSystem Spec


 


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