1. Join Date : Oct 2016
    Posts : 2
    Windows 8
       4 Weeks Ago #1

    Windows 10 won't boot after update


    Hey,

    I've been searching around the web for some hours now, but I haven't found anyone with a problem similar to mine.

    I have a Samsung ATIV Smart PC Pro 700T. It came with Windows 8. Around a year ago I updated it to Windows 10 and it was working flawlessly.

    However, a month or so ago, a Windows 10 update rolled out. As usual, I performed the update. To my surprise, when Windows asked to reboot, it got stuck at Samsung logo! I tried booting from the original recovery disk but I got a message that it was unable to fix the problem.

    I got so disappointed with Microsoft that I decided to switch to Ubuntu. Unfortunately, it does not have all the drivers for my tablet PC, so today I decided to reinstall Windows 10.

    So I formatted my PC and installed a fresh copy of Windows 8. I used MediaCreationTool to perform the update selecting "Upgrade this PC now" and "Erase everything". However, when it rebooted, it had the same problem as before: it got stuck in Samsung logo.

    Using the boot repair of my original Windows 8 disk only shows the message that it was unable to fix the problem.

    Can somebody please help me out fixing this issue? I'm really desperate because Windows 8 is BS!

    I can provide more information if you need it.
    Thanks
      My System SpecsSystem Spec


  2. Join Date : Jul 2015
    Posts : 38
    Windows 8.1 Pro & Windows 10 Pro
       4 Weeks Ago #2

    Did you use the Samsung Update utility to upgrade?

    Here's a video from Samsung about upgrading.

    http://www.samsung.com/us/support/answer/ANS00046882/
      My System SpecsSystem Spec


  3. Join Date : Nov 2015
    Posts : 20
    Windows 10 Pro
       4 Weeks Ago #3

    Some people have problems when USB devices (mouse, camera) are connected.
      My System SpecsSystem Spec


  4. Join Date : Aug 2016
    Posts : 261
    Windows 10 Home
       4 Weeks Ago #4

    joaolourenco,

    Just some thoughts...

    Samsung ATIV Smart PC Pro 700T appears to be 64bit.

    Did you keep in mind that one cannot upgrade an installation of Windows from 32-bit to 64-bit even if the hardware supports it. Whatever bit-version of Windows you are running is the version of the download tool you need to get if you wish to do an in-place upgrade.

    Windows 10
    Opt to: Using the tool to upgrade this PC to Windows 10

    Not so sure that I would download and install updates during the installation. Seems like Samsung has had lots of problems with Network Adapters when upgrading to W10. If you have the computer connected to a router with a wire, also try disconnecting the wire.
    Last edited by cottonball; 4 Weeks Ago at 21:48.
      My System SpecsSystem Spec


  5. Join Date : Oct 2016
    Posts : 2
    Windows 8
       4 Weeks Ago #5

    OldGuyGeek said: View Post
    Did you use the Samsung Update utility to upgrade?


    Here's a video from Samsung about upgrading.


    How to Upgrade to Windows 10 via USB

    Well, in this last time I tried, I did not update Samsung Software. I also noticed that I didn't had the required free space. I'll try updating to Windows 10 again and I'll tell you how it goes.




    rpo said: View Post
    Some people have problems when USB devices (mouse, camera) are connected.

    I only had my dock connected, and it is not USB, so probably this wasn't the problem.
      My System SpecsSystem Spec


 


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