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  1. Join Date : Jul 2015
    Posts : 6,327
    Windows 10 Pro
       15 Oct 2016 #31

    2harts4ever said: View Post
    Morning mrgeek,

    I really appreciate you hanging in here with me on this problem.

    This morning when I turned on the computer I discovered I had to log-in again. Prior to running the Clean install last night I had it set so my log-in was automatic. I finally figured out how to get it back to automatic log-in and now I am ready to follow up on your last two responses.
    Ummm.. @2harts4ever.... what are you calling a "clean install"? The first step in a clean install is to wipe out the previous installation of Windows and install to a "clean" blank space. So, if a clean install fails, there is no way for you to get a login again because there is nothing previous there to go back to. It sounds to me like you were just doing another in place upgrade, which we know will fail.

    If you want to do a true clean install then you boot the computer from the Windows 10 installation USB flash drive or DVD. You select the custom install option, you delete every partition that is listed on the hard drive (which erases everything on the hard drive). You will be left with 1 big unallocated space. You install Windows to the unallocated space and let it set up the hard drive the way that it wants to.
      My System SpecsSystem Spec


  2. Join Date : Sep 2014
    DFW Area
    Posts : 364
    Windows 8&10
       15 Oct 2016 #32

    The error number and listing for a prior post both seem to agree it is related to SideBySide and the listing seems to name Office 15, whatever version you are running.

    You might try running a repair of Office to see if that will clear up the situation which may be the x64 vs. 32 bit version of the software...not sure.

    If that doesn't work maybe reinstall Office 15.

    I suppose you could try running a System File Check and possibly the DISM commands to work on the component store.

    ERROR_SXS_COMPONENT_STORE_CORRUPT14098 (0x3712)The component store has been corrupted.
    Activation context generation failed for "C:\Program Files\Microsoft Office 15\root\office15\lync.exe.Manifest".Error in manifest or policy file "C:\Program Files\Microsoft Office 15\root\office15\UccApi.DLL" on line 1. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0". Please use sxstrace.exe for detailed diagnosis.
      My System SpecsSystem Spec


  3. Join Date : Jul 2015
    Posts : 399
    Windows 10 Home
       15 Oct 2016 #33

    Not sure why Office activation would stop a clean install. Is it a full or trial version that came with the computer ? Is it Office 365 or 2013/2016 ?
    "my last successful one was KB3176938 on Aug. 31."
    That why I guessed that. The 9/13 one was so screwed up that many people could not install it so they 'fixed' it with the 9/20 one, if you read the contents on the MS page. Now that I think about it, I think I eventually did had to clear the SoftwareDistribution folder to install Brink's msu file which I downloaded because the Windows Update one was stuck.
    Yes, WITH the spaces. I did leave out one step though, to stop and start bits. After stopping updates, net stop bits and after restarting update service, net start bits. Here's my command prompt window showing successful commands but in between stop-start you will rename the SoftwareDistribution folder before restarting service. If you downloaded the Oct 11 msu package from Brink's Windows10 News link already, you can try to install that first before retrying normal Windows Update. Good Luck, have a great weekend.
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  4. Join Date : Jul 2015
    Posts : 6,327
    Windows 10 Pro
       15 Oct 2016 #34

    mrgeek said: View Post
    Not sure why Office activation would stop a clean install. Is it a full or trial version that came with the computer ? Is it Office 365 or 2013/2016 ?
    If it is a clean install, there would not be an Office activation there to stop it. Clean install means everything is erased prior to installing Windows.
      My System SpecsSystem Spec


  5. Join Date : Aug 2015
    Pennsylvania
    Posts : 106
    Win 10 Home (x64-bit)
       15 Oct 2016 #35

    Hi NavyLCDR,

    I used the first paragraph in response #23 ("going to Settings >Update and Security >Recovery >More Recovery Options > Learn how to start fresh with a clean installation of Windows > And, After clicking on the last item it takes you to a Microsoft page where you actually download the tool?")


    I thought I was doing a clean install ... guess I wasn't. After reading your description of what a Clean Install really is I am not to sure I would try it right now because if it goes the same route as their Cumulative Updates I would be in a world of trouble.

    Thanks and regards,
    2harts4ever
      My System SpecsSystem Spec


  6. Join Date : Aug 2015
    Pennsylvania
    Posts : 106
    Win 10 Home (x64-bit)
       15 Oct 2016 #36

    Hi mrgeek,

    Here's my command prompt window showing successful commands but in between stop-start you will rename the SoftwareDistribution folder before restarting service. If you downloaded the Oct 11 msu package from Brink's Windows10 News link already, you can try to install that first before retrying normal Windows Update.
    I got wuauserv and bits stopped as you said but when I went to rename the Software Distribution folder it first said I had to be the Administrator (and I am) and then a screen came up and said the folder or a file in it was in use by another folder. And, I have no idea what the folder could be!

    Also, I am using Microsoft Office Professional Plus 2013 which I installed in December 2014 when I bought this computer. I notice that sometime I must have put some updates on because I also show listings for Office 2014 and 2015 in my Programs folder. I think both 2014 and 2015 had something to do with my Power Point Viewer.

    Thanks and regards,
    2harts4ever
      My System SpecsSystem Spec


  7. Join Date : Jul 2015
    Posts : 6,327
    Windows 10 Pro
       16 Oct 2016 #37

    2harts4ever said: View Post
    Hi NavyLCDR,

    I used the first paragraph in response #23 ("going to Settings >Update and Security >Recovery >More Recovery Options > Learn how to start fresh with a clean installation of Windows > And, After clicking on the last item it takes you to a Microsoft page where you actually download the tool?")


    I thought I was doing a clean install ... guess I wasn't. After reading your description of what a Clean Install really is I am not to sure I would try it right now because if it goes the same route as their Cumulative Updates I would be in a world of trouble.

    Thanks and regards,
    2harts4ever
    What you have now is 1 update installed over another update, another update installed over that, etc. On a clean installed you get the one cumulative update to bring you current.
      My System SpecsSystem Spec


  8. Join Date : Jul 2015
    Posts : 399
    Windows 10 Home
       16 Oct 2016 #38

    2harts4everI got wuauserv and bits stopped as you said but when I went to rename the Software Distribution folder it first said I had to be the Administrator (and I am) and then a screen came up and said the folder or a file in it was in use by another folder
    Stop wuauserv and bits, restart. Verify in Task Manager that service is stopped (r-click to stop, if not; see screen). Try to rename by adding OLD to name end. If this fails again, Delete files in SoftDist/Downloads folder; the FILES, not the FOLDER. Same for nearby DataStore folder. This will cleared all backups of successful updates and failed, uninstalled ones. Use Recycle Bin if you need to System Restore (I hope you've been creating restore points before each 'project'). Run Brink's msu package that you prev dl'd. If successful, restart WinUpdate via command prompts. Check in Action Center that you're up to date.
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    I'm unclear on your Office history. Did the HP come with trial 2013 and you bought a full license digitally or did you buy retail with disc and installed it ? Did you buy 14 and 15 and install to get Visio Viewer or Preview version ?
    Eventually, you need to resolve the failed upgrade or clean install issue. In Control Panel/Programs & Features, find Office 2013 and run Repair. If you got free upgrade 14 or 15 to use Visio, uninstall since 2013 has Visio. You can add it by Add or Remove features in the Change Office 2013 screen. If you bought 15, it supersedes 2013. In all casses, record your serial numbers. This tool will find your orig OEM and Office keys - http://www.nirsoft.net/utils/product_cd_key_viewer.html
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  9. Join Date : Jul 2015
    Posts : 399
    Windows 10 Home
       16 Oct 2016 #39

    NavyLCDR; I can see his reluctance to get the HP to bare metal before trying and clean install via usb.
    I posted this Brink tutorial for him to use in lieu of the media creation usb. -
    Refresh Windows Tool - How to Use in Windows 10

    Brink refers to this tool as a 'clean install'. I ran it it last month on my own computer to resolve a serious Search issue. It looked like it gave me a clean version to start (I had to create a User, reinstall all programs, apps, etc), left the Recovery drive intact and removed extra efi and recovery partitions that were there before.
    All this, aside, I agree that he eventually needs to resolve why in-place upgrade or clean install tool fail and test it when he has time to spend on it.
    Last edited by mrgeek; 16 Oct 2016 at 10:50.
      My System SpecsSystem Spec


  10. Join Date : Aug 2015
    Posts : 393
    10 pro 64 clean install
       16 Oct 2016 #40

    mrgeek said: View Post
    NavyLCDRI can see his reluctance to get the HP to bare metal before trying and clean install via usb.
    I posted this Brink tutorial for him to use in lieu of the media creation usb. -
    Refresh Windows Tool - How to Use in Windows 10

    Brink refers to this tool as a 'clean install'. I ran it it last month on my own computer to resolve a serious Search issue. It looked like it gave me a clean version to start (I had to create a User, reinstall all programs, appsetc), left the Recovery drive intact and removed extra efi and recovery partitions that were there before.
    All this, aside, I agree that he eventually needs to resolve why in-place upgrade or clean install tool fail and test it when he has time to spend on it.
    @mrgeek .... A clean install IMO to wipe the WHOLE drive of everything on the drive which includes removing the bogus hidden recovery drive and all the crap HP loads on its recovery drive . Wipe it all off is the best way. Afterwards once it's wipe clean by reformatting it, then and only then do you reinstall windows CLEAN, were by you would reinstall all your programs / hardware . Man, the amount of time already spent here by 2harts4ever if he would of just done a clean install his system would of been much better off.

    A couple of things I would ask 2harts4ever is do you know how to enter your Bios screen ? What kind of Office do you own, is it on a disc with license keys or was it already installed when you bought the computer ?
      My System SpecsSystem Spec


 
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