1.    11 Sep 2016 #1
    Join Date : May 2016
    Posts : 3
    Windows 10

    Endless boot screen while installing Win 10

    I'm trying to upgrade a PC to windows 10, which I have done previously on other computers with no issues, however when trying to install it this time, it completes the installing windows 10 screen and then gets stuck on the boot screen - which is just the 'HP logo, due to the system being originally pre-built. I've reset the PC back to windows 8.1, the original OS, and tried again yet I'm getting the same issue. I first used the upgrade assistant and then the media creation kit. I'm not using a USB to do the install, as I haven't used one for previous upgrades. The PC was originally a HP envy with an i7 4770 and a GTX 760, which was later upgraded to a GTX 980. Any help would be greatly appreciated.
      My System SpecsSystem Spec

  2.    11 Sep 2016 #2
    Join Date : Jun 2015
    Posts : 1,008
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Firstly, check the integrity of the PC by running sfc /scannow from an admin command prompt. This will check/repair problems with system files. Then run chkdsk c: /spotfix to check the system disk. Also, run bcdedit /enum to check the boot configuration. Look at the log files at the link below by searching for "error" towards the end of the files for clues about what caused the problem https://msdn.microsoft.com/en-gb/win...and-event-logs

    Once all is clear, retry the upgrade from the media creation tool or ISO file and select the option to update drivers when installing. Turn off secure boot during the upgrade (if enabled) and disconnect external drives (and internal ones apart from C: if possible). I prefer to use the ISO file - you just right click it to mount and run setup.exe.
      My System SpecsSystem Spec


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