I am trying to help my mother to set up her Win 10 installation.
During set up she entered a non microsoft email adress (***@telia.com) and then she entered her password. What she failed to do was to tab to the password box, so in reality she added the password to the email adress. (***@Telia.compassword)
Then she initiated the set up. Since the password box was empty, she was asked to enter it and she did and the installation started.
Somewhere during that process, she got cold feats and tried to back out of the whole thing, but the installation continued running.
Now she is stuck with a complete installation but she can't log in.
The screen say welcome " ***@Telia.compassword " but it is not accepting any of the passwords she have entered during the set up. We cant change the password as the email adress the system tries to send the reset instructions to isn't a valid email adress.
I guess the only thing we can do is to run the installation all over again, but since we can't log on to her computer anymore, I have no idea on how to help her with that.
Is there any thing we can do to work around this?