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Can't upgrade laptop to Windows 10
I am having problems upgrading an HP laptop that came with Windows 7 Home Premium. When you select the Windows 10 icon in the taskbar it comes back with a note saying this laptop is not compatible but when you check the report it finds everything okay.
I bypassed that upgrade icon and went to the Microsoft website to start the update. It downloaded and started to install and got to around 97% when I got told to try Microsoft support with the code 0xC1900200. That really did not help me. It offered to retry and it downloaded again and this time it got stuck checking for Windows 10 updates.
I think this laptop may have other problem because when I check for Windows 7 updates it checks forever. I am not quite sure what to do now. The laptop hard drive was upgraded to an SSD, maybe I should put back that hard drive and try the upgrade on that?
Suggestions appreciated.