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HP Printer driver installation issue
Greetings,
I'm doing some tech support for a friend of the family, and I'm having trouble with installing her printer drivers. She has 2 printers hooked up to her wireless network, both HP products - that aren't being detected by the driver installer when it comes to that stage of the install process.
Not sure it matters, because we know the printers are working fine on other computers, but there is a M1212nf MFP and a P1606dn.
I've inquired with HP via their forums (after giving up on their email submission system) and was referred to this page: HP Printers - Printer Not Found During Network Driver Setup (Windows) | HP® Customer Support
I'm just wondering if anyone has any other suggestions as to what I can do. The lady I'm doing this for is insisting on tracking hours and paying me, and is busy enough that I have to work around her schedule, thus I want to have as many options as possible to try when I'm there on Wednesday.