1.    17 Apr 2016 #1
    Join Date : Sep 2015
    Posts : 5
    Win 10

    Repeated failure of attempted upgrade from Windows 7

    In the past few months I’ve upgraded three different desktop PCs and my Acer TravelMate from Windows 7 to Windows 10 with no significant problems. I’m now run into trouble trying to upgrade an Asus laptop in the same way.

    I’ve tried twice. The first attempt failed with the Asus obviously hung, reporting 0% progress while Updating Settings for 90 minutes before I shut it down (with difficulty). The “Next” and “Back” buttons at the foot of the displayed page weren’t working.

    Wondering whether the installed AV package (VIPRE) was the cause I switched that off and tried again. This was also unsuccessful but this time the failure occurred at “Getting Updates”. After another 90 minutes, with no traffic showing on my modem/router, and the “next” and “back” buttons still useless, I killed the “Getting Updates” page, producing another page “Set up is cleaning up before it closes.” That also hung and eventually I had to use Task Manager to regain control.

    Each update attempt was via a direct download from Microsoft. That downloads the 7.5 MB file “GetWindows10-Web_default_Attr.exe”. Running that starts a several GB download, which subsequently auto-runs.

    My ADSL internet connection can’t live with multiple downloads of this size. Both attempts completed the “verifying download” check so presumably it should be possible to restart attempts to update to Windows 10 from that point, without again downloading. How does one achieve this? If I can’t do this, further debugging becomes impossible.

    The Asus’s specs appear adequate. It’s an i7 cpu, 2.3 GHz with 4GB Ram, running Win 7 Home Premium SP1, 64-bit. The HDD is partitioned, with 127 GB free on the C partition.

    Any thoughts anyone?
      My System SpecsSystem Spec

  2.    17 Apr 2016 #2

    jeh, it took 5.5 hours for 10 to successfully install on my Win 7 desktop. Three Win 8.1 laptops (all designed for 8 but upgraded to 8.1) took between 1.5 and 5 hours.

    Try switching to Defender and starting the upgrade before you go to bed.
      My System SpecsSystem Spec

  3.    17 Apr 2016 #3
    Join Date : May 2015
    Posts : 1,289
    Win 10 14393.51

    I recommend that you download the ISO:

    Windows 10 ISO Download - Windows 10 Forums

    That'll avoid having to repeat multiple gigabyte downloads, I hope.
      My System SpecsSystem Spec

  4.    17 Apr 2016 #4
    Join Date : Sep 2015
    Posts : 5
    Win 10

    Thanks Vince and Bobkn. I'll take up both your suggestions later in the week. I'll report back.
      My System SpecsSystem Spec

  5.    18 Apr 2016 #5
    Join Date : Oct 2013
    NW Florida
    Posts : 6,124
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    See if this Tutorial and Video will help. Windows 10 - Upgrade Installation
      My System SpecsSystem Spec


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