Need help with recovering windows.

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  1. Posts : 14
    Win 10
       #1

    Need help with recovering windows.


    Hi, the hard drive in my laptop was failing, so I used the tool in windows to make a recovery usb drive. Now i have replaced the hard drive, but I can's seem to get the restore drive to work correctly. BIOS lets me run a test on the hard drive, and that all ends up fine, but the drive does not seem to be found by the restore tool. Any ideas on what could be going on?
      My Computer


  2. whs
    Posts : 1,935
    Windows 7
       #2

    What are you actually trying to do and how and what happens. We need a lot more detail.
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  3. Posts : 14
    Win 10
    Thread Starter
       #3

    whs said:
    What are you actually trying to do and how and what happens. We need a lot more detail.
    I am trying to put windows on the new hard drive. When I boot the computer with the recovery drive installed, I get a screen that looks like this:
    Need help with recovering windows.-windows-safe-mode13.png
    But without the continue button, only the troubleshoot and turn off buttons. If I click on the trouble shoot button, It brings up three options, Reset this PC, Recover from a drive and Advanced options.

    Reset brings up another screen with keep files or delete files, neither option works, just gives an error saying "The drive where windows is installed is locked".

    Recover from a drive brings up "Unable to recover your PC. The system drive is too small."

    Advanced Options brings up a screen with System Restore, System image Recovery, Startup Repair, Command Prompt, and Go back to a previous build.

    System restore tells me to restart and choose a windows installation to restore.

    System Image recovery can not find an image to use.

    Startup repair brings me to a screen that says repairing files that sits there for like 15 minutes, then the computer shuts off.

    Command prompt is self explanatory. I have used this to run diskpart, and my hard drive does not show up.

    And go back to a previous version says it ran into a problem and cant continue.

    I can run a test on the hard drive from within my bios and it says the hard drive is fine, so why does it not appear to diskpart?

    Let me know what other info you might need.
    Attached Thumbnails Attached Thumbnails Need help with recovering windows.-windows-safe-mode14.png  
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  4. Posts : 18,432
    Windows 11 Pro
       #4

    If you have another operating desktop computer, try temporarily connecting the problem hard drive as a second, third, whatever hard drive in it and see if you can access it in a different computer.
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  5. whs
    Posts : 1,935
    Windows 7
       #5

    If you have a recovery partition, you could reset your PC. But make sure you first save your files - e.g. with a live Linux CD or something like this:

    http://www.sevenforums.com/tutorials...s-dead-os.html
      My Computer


  6. Posts : 14
    Win 10
    Thread Starter
       #6

    whs said:
    If you have a recovery partition, you could reset your PC. But make sure you first save your files - e.g. with a live Linux CD or something like this:

    http://www.sevenforums.com/tutorials...s-dead-os.html
    New hard drive, no recovery partition. USB drive was supposed to be my recovery partition, but it isn't finding the hard drive.
      My Computer


  7. whs
    Posts : 1,935
    Windows 7
       #7

    Is this an UEFI system
      My Computer


  8. Posts : 14
    Win 10
    Thread Starter
       #8

    whs said:
    Is this an UEFI system
    I don't really know, but the diagnostics tool that I used to test my hard drive is called "HP PC Hardware Diagnostics UEFI" so I assume so.
      My Computer


  9. Posts : 14
    Win 10
    Thread Starter
       #9

    whs said:
    Is this an UEFI system
    I don't really know, but the diagnostics tool that I used to test my hard drive is called "HP PC Hardware Diagnostics UEFI" so I assume so.
      My Computer


  10. Posts : 18,432
    Windows 11 Pro
       #10

    The OP is trying to get a brand new hard drive to work. There is no recovery partition on it, there is no data on it, yet.
      My Computer


 

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