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Unable to reset or recover Windows 10 using bootable USB drive
Hello!
I initially had Windows 7 on my Toshiba Satellite laptop. I tried to factory restore, but the original partition with the manufacturer files was missing. I decided to upgrade to Windows 10 for free, as I had an activated Widows 7 OS. The upgrade was successful, but there was some mouse lag. I suspected some remnants of either viruses or malware so I thought I would do a complete recovery or reset.
I was able to create the bootable USB drive. After I started the recovery process, it took some time but it seemed to work. After it reached 100% on the progress bar, the computer automatically restarted and booted to the USB drive and started the process all over again. I tried powering off the computer from the troubleshooting screen and restarting without the USB stick, but then I got an error that there was no boot disk. I then started to get hard drive locked errors, etc. I tried all repair options available and the computer will attempt them, but other than that, I appear to be dead in the water. I'm putting my last hope in the command prompt, but I'm way to rusty at DOS to try it.
Is there anyone who can offer any suggestions on how I can fix this?
Many thanks! :)