New
#1
Unable to complete installation
Hi all. Apologies if this is a repeat topic, I had a look and couldn't see anything here that answered my question.
I'm trying to do a fresh install of Windows 10 on a laptop. The laptop was previously on 7. I am also replacing the HDD with an SSD, and adding new RAM.
Here's what I've done so far. I used the laptop to download the Windows media creation tool and create a USB stick to boot from. I then took the laptop apart to replace the ram and hard drive. I put it back together, put the USB in and started Windows 10 installation. I put the Windows 7 key in when prompted for a product key, it seemed happy enough with this. Went through steps regarding which setting to turn on/off, log in with Windows ID, turn Cortana on, etc. As far as I can tell the whole process went ahead fine, and I ended up at a blue screen saying something about "we're setting things up for you" or similar. As far as I can tell, I'm at step 25 on this tutorial thread: Windows 10 - Clean Install - Windows 10 Forums
The screen stays around for a while, the blue background kind of pulses darker and brighter. Then after a couple of minutes the screen just goes black with nothing on it. The actual screen is still on (I can see the backlight) but nothing happens.
I've been through these steps a few times now. Same thing every time. I left it for about an hour one time. I've forced a restart and it won't boot into Windows - sometimes it tells me that Windows hasn't been installed properly, sometimes it doesn't even get that far. I've tried resetting the laptop through the tool on the USB drive, it seems to go very slowly and eventually fails.
Does anybody have any idea what's going on here? Any help would be much appreciated!
For reference the old hard disk still has Windows 7 on. I realise it would be wise to replace this to see if the laptop still works, but it's a huge PITA to change it and I don't expect it to help anything, so I'm trying to find info on my issue before I do this.