Hello everyone, I have a problem and I would like your help:
a friend of mine upgraded his laptop OS from Windows 8 to Windows 10 and after that the laptop hangs sometimes after the shutdown command (on the blue screen with the label "arresting system...").
The only way I found the successfully shut down the PC and reboot it is to physically remove the battery of the laptop.
I tried also, but it didn't work, to physically shutdown the PC pushing the power button but when I try to repush it (to reboot) the screen comes again like the PC was somehow sleep/hibernate (I don't know the various options): I guess is some feature of the laptop maybe (Toshiba ?).
I would like your help for:
1)I would like to find out what could cause this issue. My last option would be to format and reinstall the OS but I don't want my friend to lose his data/programs.
2)I don't know if doing the "soft recovery/reset" it would clear all the programs including the ones of the previous OS (programs of Win 8) or only all the apps/programs of the newly Windows 10.
Thanks for your help and sorry for my english.