Black Screen---No Mouse---Please help


  1. Posts : 11
    Windows 10
       #1

    Black Screen---No Mouse---Please help


    Computer model: Lenovo Y700
    Microsoft 10
    6th gen i7 processor
    It has 2 graphics cards:

    • NVIDIA® GeForce GTX 960M 2GB
    • NVIDIA® GTX 960M 4 GB GDD5

    16 gigs RAM

    Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.
      My Computer


  2. Posts : 11
    Windows 10
    Thread Starter
       #2

    Please help me, I am getting kind of irritated at windows, as IOS was like computers with training wheels, but now I have a dirt bike. This may be in the wrong section. I cannot (I think) access bios or whatnot, because the screen isn't showing. I have not dropped the computer. I think I had McAffee running. Please, if anyone has anything to offer.
      My Computer


  3. Posts : 11
    Windows 10
    Thread Starter
       #3

    Ok, I found something.... on the bottom were 2 stick on tabs on the side of the computer covering something.... I don't think they are heating grills, they may be aesthetic. Someone, please at least try to help me. Anything that worked for similar problems, tell me it.
      My Computer


  4. Posts : 11
    Windows 10
    Thread Starter
       #4

    Can someone help me, perhaps a moderator? I have not had success seeking help on the forum before, when another computer had a problem, so I sent it back. This is my second computer within a month. It is within warranty. Should I take it to a software store?
      My Computer


  5. Posts : 11
    Windows 10
    Thread Starter
       #5

    Hey guys, I have had 158 views but no help, could someone please give me a suggestion of what to do? Apps I had installed:
    Steam
    TF2
    Opera
    Chrome
    Firefox
    War Thunder
    Heroes and Generals


    I hadn't messed with any settings.
      My Computer


  6. Posts : 11
    Windows 10
    Thread Starter
       #6

    Please? Anyone?
      My Computer


  7. Posts : 11
    Windows 10
    Thread Starter
       #7

    Can someone please help me? THis is my main problem with the microsoft community, lack of help.
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    Not sure why you are not getting any responses, but I would start by removing one of the Video cards.
    If that doesn't give you a image, try pressing Windows key + P then press the down arrow once then press Enter.

    Windows key + P normally gives you this:

    Black Screen---No Mouse---Please help-wink-p.jpg
      My Computers


  9. Posts : 11
    Windows 10
    Thread Starter
       #9

    Opening it up failed to work.... Yes I took the screws off but the bottom refused to be pried off. I am assuming I dn't have to remove the stand pads?
      My Computer


 

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