Windows 10 computer refresh issue

I have fixed this problem. I was told that the only way to fix this problem was to have it factory reset by the manufacturers. I have taken it to the local Best Buy and it will be set back to Windows 8 (not to mention the sound problem will be fixed). Thank you all for reading/trying to help if you have, and have a good day.


"There was a problem refreshing your computer.No changes have been made."

This is the message that I get every time I try to refresh my computer via Update and Security. I have some pretty bad problems right now. The first: My sound isn't working. If I try to re-install the realtek sound driver, it gives me a message saying that the installation has failed, and the installer entirely closes. Also, whenever I put my mouse over the sound/speaker icon, it shows the following message: "No audio output device is installed." I tried to troubleshoot the issue, and it did not work at all. It led me to this: http://prntscr.com/97duet (The link is a screenshot of the troubleshooting result). I went to the control panel, and then clicked "View Devices and Printers", then on "DELL" (http://prntscr.com/97dwey), then a window popped up with two tabs on the top. I clicked "Hardware" (http://prntscr.com/97dwqc), and instantly found two drivers with errors next to them, both of them being sound drivers (http://prntscr.com/97dx67). I clicked on them, and both of them had this error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)." This is as much information as I could gather on the situation, other than the fact that I could not fix it no matter what I tried.

Another problem is that my key input is messed up (for example, when typing quickly it takes a while for the computer to register which keys have been pressed. I can hold backspace for a second and stop, and the computer will slowly delete text even after I let go, taking it's sweet time for the better part of ten seconds). Again, this is as much information as I could gather on the situation.

EDIT: I have restarted my computer and fixed the "key input" issue, however the sound and refresh issues still persist.

The only solution that I know of for these issues is to refresh windows, and I cannot do that because of the previously stated issue (see my starting quote).

If anyone here knows how to fix this issue, I would be very grateful as it would fix my computer entirely. Thank you for reading.