1.    26 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 1
    Windows 10

    Windows 10 computer refresh issue

    I have fixed this problem. I was told that the only way to fix this problem was to have it factory reset by the manufacturers. I have taken it to the local Best Buy and it will be set back to Windows 8 (not to mention the sound problem will be fixed). Thank you all for reading/trying to help if you have, and have a good day.

    "There was a problem refreshing your computer.
    No changes have been made."

    This is the message that I get every time I try to refresh my computer via Update and Security. I have some pretty bad problems right now. The first: My sound isn't working. If I try to re-install the realtek sound driver, it gives me a message saying that the installation has failed, and the installer entirely closes. Also, whenever I put my mouse over the sound/speaker icon, it shows the following message: "No audio output device is installed." I tried to troubleshoot the issue, and it did not work at all. It led me to this: http://prntscr.com/97duet (The link is a screenshot of the troubleshooting result). I went to the control panel, and then clicked "View Devices and Printers", then on "DELL" (http://prntscr.com/97dwey), then a window popped up with two tabs on the top. I clicked "Hardware" (http://prntscr.com/97dwqc), and instantly found two drivers with errors next to them, both of them being sound drivers (http://prntscr.com/97dx67). I clicked on them, and both of them had this error: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)." This is as much information as I could gather on the situation, other than the fact that I could not fix it no matter what I tried.

    Another problem is that my key input is messed up (for example, when typing quickly it takes a while for the computer to register which keys have been pressed. I can hold backspace for a second and stop, and the computer will slowly delete text even after I let go, taking it's sweet time for the better part of ten seconds). Again, this is as much information as I could gather on the situation.

    EDIT: I have restarted my computer and fixed the "key input" issue, however the sound and refresh issues still persist.

    The only solution that I know of for these issues is to refresh windows, and I cannot do that because of the previously stated issue (see my starting quote).

    If anyone here knows how to fix this issue, I would be very grateful as it would fix my computer entirely. Thank you for reading.
    Last edited by Paulo Santos; 27 Nov 2015 at 20:23.
      My System SpecsSystem Spec

  2.    27 Nov 2015 #2
    Join Date : Sep 2015
    Posts : 2,188
    Windows 10 Pro 64-bit 1607 (AE build 14393.321)

    Since install fails, you can try manually adding the driver to the sound card. Search for device and click to open Device Manager. Expand Sound, video and game controllers and right-click on the sound card (it can be in other devices or elsewhere) and select Update driver. Do not let Windows search for a driver, instead select the last option. Then select again the last option. You should see a Have disk button. Click that and browse to the folder where the driver files are extracted (if the installer is executable, a single EXE file, then you can open it with WinRAR to extract the files to a folder). Select the first model in the list and proceed to install it, no matter if Windows cannot verify compatibility and give a warning. Then restart the computer for changes to take effect.

    If this doesn't work, you may try returning to a working restore point from System Restore.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Refresh Windows 10
How to Refresh Windows 10 Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. For more information, see: Push-button reset (Windows Drivers) Recovery options in Windows 10
Odd windows explorer refresh issue
I wasn't sure which area to post this. I've been seeing a rather annoying issue where I'll have a windows explorer window open on one of two monitors and I'll have highlighted file 2200 out of 6000 and on the other screen I'll be actively typing...
General Support
Win 10 Restart issue: computer won't get past "diagnosing issues"
Dell N4110 I wish I could get an error code on it, perhaps you guys can enlighten me. So I upgraded a couple weeks back to Win10 and it's been running sleeping restarting etc. Just fine. Then at random it shut down and has been stuck while...
General Support
Nvidia GeForce GTX 970 crashing computer. What could the issue be?
Hello guys. I've recently bought a new computer. It came with the Nvidia GeForce GTX 970 video card. I haven't had any issues with it at all, up until the point that I launched some games on Steam. It seems as though the video card has trouble...
Graphic Cards
Solved Upgrade issue Computer starts up by itself
Upgrade from 8.1 twice and have following issue. After exactly 30 minutes after shutdown computer will turn on. Checked Bios and Power management settings without luck. Reverted back to 8.1 without problems twice. Computer never had problem on 8.1...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:22.
Find Us
Twitter Facebook Google+

Windows 10 Forums