Trying to reset PC - Stuck on Choose Keyboard Layout screen


  1. Posts : 15
    windows 10
       #1

    Trying to reset PC - Stuck on Choose Keyboard Layout screen


    I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout. Can anyone please help me with this?
      My Computer


  2. Posts : 2,834
    Windows 11 Home (x64) Version 21H1 (build 19043.1202)
       #2

    How are you trying to get it to reset
    Have you tried to get into safe mode
    Have you tried CTRL+ALT+DEL
      My Computer


  3. Posts : 15
    windows 10
    Thread Starter
       #3

    I'm just going through the normal windows reset/recovery steps. I have tried switching into safe mode, but when I do, the desktop freezes and I have to shut down.
      My Computer


  4. Posts : 2,834
    Windows 11 Home (x64) Version 21H1 (build 19043.1202)
       #4

    Go to settings, Power, Hold Shift down and press Restart that should take you to safe mode
      My Computer


  5. Posts : 15
    windows 10
    Thread Starter
       #5

    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.
      My Computer


  6. Posts : 5
    Ubuntu 14.04
       #6

    buonafortuna said:
    Yes, I'm able to switch to the safe mode, but when I'm in that mode, my pc freezes up and I have to shut down.

    Same problem, here. No solution, yet. I have even tried an old PCI keyboard and mouse.
      My Computer


  7. Posts : 15
    windows 10
    Thread Starter
       #7

    I got on the phone with HP to try to solve the problem, and they couldn't even figure it out. I finally had to take it to a local repair shop, and they fixed it (for the same price it costs to call HP).
      My Computer


  8. Posts : 3
    Windows 7 Home Premium
       #8

    same problem here but only when booting into win10 the keyboard selection screen gets frozen
      My Computer


 

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