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#1
Files all downloaded but last part of setup failed
Hi. I was invited to download/install Windows 10 and I followed all the steps to download the files. Then I clicked to install it and it seemed to be doing it. Windows closed down and the computer restarted, but when it opened again it was still Windows 7 and there was a box up relating to Windows upgrades that that said the 'latest upgrade' had failed, and there was a button to click to download Windows 10 if I wanted to (again?!). I don't know where all the files are that were downloaded and what I should do. I saw a suggestion somewhere that firewall/antivirus software can be a problem. I have Bitdefender, that doesn't allow you to disable it.. I suppose I could remove it completely before trying again? But otherwise what should I do? I don't want to download a lot of duplicate files again.
Thanks for any suggestions.