1.    27 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 2
    Windows 10

    Explorer.exe crash loop - ntdll.dll file implicated

    Hi there,
    This question pertains to a Dell Inspiron 15 N5040 Laptop that I have attempted to upgrade to Windows 10. Unfortunately on both occasions after installing Windows 10 after logon the explorer.exe program begins a crash loop, rendering the laptop about as useful as a brick.
    The error log is below, I cannot offer it as a .zip file as the computer is not active long enough to do that.

    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: BEX64
    Application Name: explorer.exe
    Application Version: 10.0.10240.16431
    Application Timestamp: 55c9bd76
    Fault Module Name: ntdll.dll
    Fault Module Version: 10.0.10240.16430
    Fault Module Timestamp: 55c59f92
    Exception Offset: 00000000000963e0
    Exception Code: c0000409
    Exception Data: 000000000000000a
    OS Version: 10.0.10240.
    Locale ID: 1033
    Additional Information 1: bda4
    Additional Information 2: bda4d542593c38c82b4aa66887e72cd6
    Additional Information 3: bda4
    Additional Information 4: bda4d542593c38c82b4aa66887e72cd6

    Extra information about the problem
    Bucket ID: 1017074eae951ccb5900c5132e9ab040 (116003624529)

    Any help would be appreciated. Thank you
      My System SpecsSystem Spec

  2.    27 Sep 2015 #2
    Join Date : Sep 2015
    Posts : 102

    Hi I'm not qualified to advise BSOD, but that has already been solved here on the forum!!
    You can find the link here! Hope I'm not breaking any rules!!
    BSOD - Posting Instructions
    explorer.exe crash loop caused by ntdll.dll
      My System SpecsSystem Spec

  3.    27 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 2
    Windows 10

    Unfortunately I have tried everything I can see listed as a solution in the BSOD related thread with no fix. I had already gone over that thread as part of my attempts to solve this issue.
    Should I move this thread to the BSOD forum?
      My System SpecsSystem Spec

  4.    27 Sep 2015 #4
    Join Date : Sep 2015
    Posts : 102

    Hi! If your thread needs to be moved, a staff member will move it. This is what I find researching your error!
    Maybe other members here have a better solution?? There is a lot going on in this link, but you might give it a look!
      My System SpecsSystem Spec


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