First, run winver either from the search box or "run" on start menu. What version of Windows does winver say you have?
What method are you trying to upgrade to Windows 10 with? I would suggest trying the "Upgrade this PC now" option of Windows 10 Media Creation Tool: Windows 10
I totally agree with what is said above. "Upgrade this PC now" I did it, and it worked and my system Acer i5 5600U is really not having any problems so far. I still have it doing many nice things for me ... and I am enjoyed all so far, put I am about ready to upgrade two more win8.1 desktops here. Best to all who use it... Cliff M.
Computer Type PC/Desktop System Manufacturer/Model Number Acer i5 / A5600U OS MS Windows 10 Pro - Perm Activation of 10585 CPU i5 5600 Motherboard Acer i5 Memory 6 GB Monitor(s) Displays 2 x 24" ACER touch screens
Keyboard Logitech Case Acer 4-in-1 Hard Drives 500GB SamSung SSD and 4gb WD backup, plus 1TB drive Internet Speed s l o w only about 5000 or less Browser mostly Chrome for several years.. Antivirus Norton 360 and Malwarebytes Other Info USB 3.0 for seeing extra 1tb drive
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