1.    26 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 1
    Windows 10

    Windows 10 reset error

    I recently upgraded my Windows 7 PC to Windows 10 using Windows Update. The whole process was smooth. I never really ran into any problem. Because the PC is so relatively old, I decided to delete all files and reinstall windows 10 using the windows 10 feature 'Reset This PC' to start fresh and theoretically faster. During the reset when Windows is installing my drivers, I noticed that the screen is plain black - no mouse pointer and the amount of reset finished(in percentage) is not also shown. The screen is just plain black. I am pretty sure that both the monitor and CPU is on. I've tried waiting for atleast an hour. I turned my pc's monitor on and off - nothing happened. So I have to resort to hard reset/reboot coz I cannot really see anything on my screen. When I turned the power of the CPU back, it gave me the error 'The computer restarted unexpectedly or encountered an unexpected error. To install Windows, click ok to restart the computer and restart the installation'. I pressed OK but after restarting, it gave me the same error over and over again. I tried the solution in this website ( during installation of windows | HERESJAKEN), and it got rid of the error. However, I am stuck yet again in a loop that continues to just restart my PC when they reach the screen that tells you how much of the reset is finished, in my case, im stuck at 64% of the reset. That screen is shown for like merely 2 seconds, then the PC will just restart again, then show the "Reset progress screen" again for 2 seconds then PC will just restart again, over and over. I hope somebody can help me. I think the only solution is to start the reset of the PC again, but I dont know how. Thanks.
    Last edited by arvention; 26 Aug 2015 at 09:52.
      My System SpecsSystem Spec

  2.    09 Sep 2015 #2
    Join Date : Sep 2015
    Posts : 1
    Windows 10

    Not sure if you fixed the issue yet, but I found this solution on another forum post by and I am going to try that. I hope it helps.

    "Here is what is happening. First you do the free upgrade to win 10. You find that there are problems so you chose RESET to give you a fresh install The install goes to 99% and then sticky you in this endless loop. Online search shows it is a common problem but no posts from anyone who has fought their way out of the paper bag. The "C" drive or whatever letter it was has a small file called " windows install or something like that. I don't exactly remember because I was quick to delete it. As long as it is on that drive it will always put you in the loop. The answer is to take the drive and put it in a USB case then plug it into another computer. In " Manage" delete the drive and then reformat. Put it back in the computer and boot with the install drive from your last operating system. Hopefully you have the key. Then take every hardware off your computer and start the upgrade again with your brand new untouched WIN 7 ( or whatever)system. For windows updates chose " notify before downloading". Otherwise the Win 10 will get messed up with the updates going on. It's a lot of work and hours but it works"
      My System SpecsSystem Spec


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