Windows 10 upgrade problem

WhyMe · 21 Aug 2015

Goodgenie4u said:

I have never done screen shots or posted them . I can try and see if the Disk Management Window will allow me to print to a PDF or save as a jpg (doubt it). Could not see a way to attach a file to a post.

Right then sir! A couple of TenForums tutorials seem to be in order.

These screenshots are really needed as the info you are giving is confused. We are both using different terminology and if things are done wrong then we could end up giving the wrong advice. Wrong advice can lead to a negative outcome. We want the outcome to be a positive one

Click on the links below and get those screenshots up please. One screenshot of Disk Management and then use the same method to upload a screenshot of your RAID array. Please use the tutorials as they will guide through the process. :)

How to Post a Screenshot of Disk Management at Ten Forums

How to Upload and Post a Screenshot and File at Ten Forums

Bazz · 21 Aug 2015

WhyMe said:

Right then sir! A couple of TenForums tutorials seem to be in order.

These screenshots are really needed as the info you are giving is confused. We are both using different terminology and if things are done wrong then we could end up giving the wrong advice. Wrong advice can lead to a negative outcome. We want the outcome to be a positive one

Click on the links below and get those screenshots up please. One screenshot of Disk Management and then use the same method to upload a screenshot of your RAID array. Please use the tutorials as they will guide through the process. :)

How to Post a Screenshot of Disk Management at Ten Forums

How to Upload and Post a Screenshot and File at Ten Forums

Indeed lets all get on the same page and progress from there.

WhyMe · 21 Aug 2015

Bazz said:

Indeed lets all get on the same page and progress from there.

I just can't work out how many physical disks, what type of RAID or whether a RAID array is currently functioning.

Goodgenie4u · 22 Aug 2015

WhyMe said:

Similar to what Bazz said. You can only initially install Win10 as an upgrade from within Win7. You cannot perform an upgrade by booting into a Win10 installation disk. The upgrade must be done from inside Win7 while Win7 is running. Please confirm which upgrade method you have used thus far.

It may also prove helpful to everyone if you could please:

Post a screenshot showing how your HDDs are setup
Post a screenshot showing how your RAID array(s) are setup

As requested
This is a Disk Management capture Not sure what other page you need for HDDs set up

Thanks again

NavyLCDR · 22 Aug 2015

It doesn't look like you have any RAID drives, just two hard drives running separately. The easiest solution for you is just to clean install a Windows 7 or 8 or 8.1 that you have a product key for, it should go onto the disk where your Windows 10 is (and will erase it). Once that is activated, do the Windows 10 upgrade again.

The product key info that you show is only for the Windows 10 generic installation which will not activate until it has been installed as an upgrade from a running Windows 7/8/8.1 that was activated previously. If you run showkey:
Showkey - Windows 10 Forums

it will tell you if you have a Windows 7 or 8 product key stored in BIOS and what version of Windows it is for.

WhyMe · 22 Aug 2015

Goodgenie4u said:

As requested
This is a Disk Management capture and Product Key Info Not sure what other page you need for HDDs set up

Thanks again

Really important.

Edit your post and delete your uploaded product key. You have published your license to the world and someone could potentially sell it to multiple users causing you to be locked out of office updates (worst case scenario).

WhyMe · 22 Aug 2015

NavyLCDR said:

It doesn't look like you have any RAID drives, just two hard drives running separately. The easiest solution for you is just to clean install a Windows 7 or 8 or 8.1 that you have a product key for, it should go onto the disk where your Windows 10 is (and will erase it). Once that is activated, do the Windows 10 upgrade again.

The product key info that you show is only for the Windows 10 generic installation which will not activate until it has been installed as an upgrade from a running Windows 7/8/8.1 that was activated previously. If you run showkey:
Showkey - Windows 10 Forums

it will tell you if you have a Windows 7 or 8 product key stored in BIOS and what version of Windows it is for.

I'm thinking the disks have be to be reconfigured too (just for the upgrade to be successful). I *think* that the Win7 disk (drive 1 drive d: needs to become disk 0 drive c: ), and then the other disk needs to be temporarily disabled. I thought having more than one disk visible during the upgrade can cause the upgrade to fail. What do you reckon?

@Goodgenie4u
I can't remember any more. Did you say you had backed up all your treasured documents, photos, videos, music etc etc

NavyLCDR · 22 Aug 2015

WhyMe said:

I'm thinking the disks have be to be reconfigured too (just for the upgrade to be successful). I *think* that the Win7 disk (drive 1 drive d: needs to become disk 0 drive c: ), and then the other disk needs to be temporarily disabled. I thought having more than one disk visible during the upgrade can cause the upgrade to fail. What do you reckon?

@Goodgenie4u
I can't remember any more. Did you say you had backed up all your treasured documents, photos, videos, music etc etc

Here's what I think happened. The computer started out with Drive 0 with Windows Vista. The boot files were on Drive 0 and the OS files were on Drive 0. At some time, Drive 1 was added and Windows 7 was installed to Drive 1. But the boot drive was never changed. So that meant the boot files were on Drive 0 but the OS files were on Drive 1.

Then Windows 10 comes along. It gets pointed to the Windows Vista (either by user choice or by default). Windows 10 says, "I can't upgrade Vista so I'm going to do a clean install." Now we have the boot drive still Drive 0, the boot files still on Drive 0, and the OS files on Drive 0. Drive 1 (the Windows 7 drive) is just hanging out as a storage drive at this point.

So, the simplest thing for the OP to do is just to install Windows 7, 8 or 8.1 where Windows 10 is, that leaves Drive 0 as still the boot drive, where the boot files are, and where the OS will be. He can disconnect Drive 1 and it probably won't affect anything and provide an extra level of protection that Windows 10 won't mess with it.

If he tries to change the boot drive to the Windows 7 drive, either by disconnecting Drive 0 or changing the bios, I would bet that there won't be any boot files on Drive 1 (the Windows 7 drive) and he is going to get an error and no booting.

Goodgenie4u · 22 Aug 2015

WhyMe said:

I'm thinking the disks have be to be reconfigured too (just for the upgrade to be successful). I *think* that the Win7 disk (drive 1 drive d: needs to become disk 0 drive c: ), and then the other disk needs to be temporarily disabled. I thought having more than one disk visible during the upgrade can cause the upgrade to fail. What do you reckon?

@Goodgenie4u
I can't remember any more. Did you say you had backed up all your treasured documents, photos, videos, music etc etc

To your query; my unboot-able Win 7 Pro drive files I need are backed up. Nothing on the Win 10 Pro HDD needs to be.
The win 7 HDD the bootable drive does not boot ( with disabled bootable Win 10 HDD) That is what ticks me off is why did this happen? Specially if the Win 10 install was on the blank HDD.
I am concluding that the upgrade from Win 7 pro to Win 10 Pro was booked and targeted the Win 7drive and not any other elements of the PC. Or any OEM Vista code that was embedded.

Goodgenie4u · 22 Aug 2015

WhyMe said:

Really important.

Edit your post and delete your uploaded product key. You have published your license to the world and someone could potentially sell it to multiple users causing you to be locked out of office updates (worst case scenario).

Thanks...done