New
#11
Yes most questions when somebody calls for help
Me : Which computer do you have ?
Them : I don't know, black one.
Me: What OS ?
Them: What's that ?
Me: OK. better bring it here, will see what I can do.
Of course, there's some haggling in between and after but I usually regret it for starting and wishing somebody would bring something newer at least once in a while. It gets even worse when a relative is at the other end.