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Attempting to upgrade, windows keeps restarting back to windows 8
Hi all,
I have attempted to download windows 10 around 4/5 times, the download completes and states that my computer needs to restart upon which it claims it is configuring the windows 10 upgrade. I would assume from this point it would restart into the windows 10 configuration however each time I have tried it it restarts back into windows 8 as if nothing had happened.
My laptop then opens up windows update and says I am able to download windows 10. This is really frustrating as I can't even seem to get into the windows 10 setup.
As you can see I am attempting to download again but there is no trace at all of it attempting to install windows other than this failed update that you can see here. Has anybody else had this problem or have any idea of how to get around it?
Thanks in advance.
I am using an HP Pavillion 15-n268a laptop.