1. Joined : Sep 2014
    Posts : 2,917
    Windows 10 Pro
       16 Oct 2016 #1

    Strange Monitor Sleep Issue


    I've been having a strange sleep issue with my monitor on one of my systems. It's currently running 14946 and this problem has been happening since I first installed Windows 10, around the end of may on this new kit.

    The computer is an Intel NUC Kit NUC6i7KYK - Skull Canyon

    The computer is brand new, the monitor is about a year older (an Auria 27"), and did not exhibit the problem when I used the monitor on a different computer with Windows 10. I have a different model Auria 27" that also does not have any problem.

    I'm using the DisplayPort output with a displayport cable to the monitor.

    The actual problem is that the monitor "Wakes" from sleep every 3-5 minutes, then goes back to sleep. If I leave it like this for a day or two, it will eventually lock the monitor up, so that I have to pull the power plug to be able to get it working again.

    The PC itself is not waking from sleep, in fact I have Sleep and Hibernation disabled. The monitor is set to go to sleep after 15 minutes.

    I've checked the usual Powercfg queries, but it hasn't revealed anything. The chipset is the Intel Iris Pro 580, and i'm using the default driver installed with Windows 10, as the drivers available from Intel are older.

    Any suggestions? This is getting a little frustrating.
      My System SpecsSystem Spec


  2. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       17 Oct 2016 #2

    different firmware for the monitor (tv?) perhaps ? if possible , is about all I can think of.... I have not heard of those Auria Monitors...

    I assume the Nuc has latest bios?
      My System SpecsSystem Spec


  3. Joined : Sep 2014
    Posts : 2,917
    Windows 10 Pro
       18 Oct 2016 #3

    Kbird said: View Post
    different firmware for the monitor (tv?) perhaps ? if possible , is about all I can think of.... I have not heard of those Auria Monitors...

    I assume the Nuc has latest bios?
    Yes, the NUC has the latest bios, and in fact I've updated it several times since getting it. There is no firmware update for these monitors, they are off brand. But, the point here is that the monitor did not behave this way when used on a different PC. It's strange because the monitor goes out of sleep, then back into sleep 1-2 seconds later.

    Another odd thing, when the PC upgrades to a new build, the issue goes away until after the first login (when you get the "don't turn off your pc" screen). After the first login after an upgrade, the problem begins again. This suggests the problem is related somehow the os/driver rather than the monitor.

    This is the monitor, by the way:

    Amazon.com: AURIA EQ276W LED 27-Inch IPS LED Monitor, WQHD 2560x1440, HDMI, DVI-D, DisplayPort: Computers Accessories

    I've already performed several clean installs on this PC since getting it, and the problem has been there even after a clean install. So it's not something that a clean install seems to fix.
      My System SpecsSystem Spec


  4. Joined : Jun 2016
    Posts : 1,383
    Win10 1607
       18 Oct 2016 #4

    did you try hdmi to see if it makes a difference ?

    I can't think of anything that would make just the monitor wake up
      My System SpecsSystem Spec


 


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