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  1. Join Date : Sep 2016
    Posts : 9
    Windows 10
       29 Sep 2016 #1

    Input signal out of range after Windows 10 Update


    Hi everyone,

    I recently upgraded my Windows 7 operating system to Windows 10. Everything seemed to be working pretty well, except that the resolution didn't seem to fit very well (the screen was somewhat stretched and distorted, and any alternate settings that I chose caused black edges to appear on one or both sides of the screen). It was still workable, though.

    Then, after a few days, I noticed that the monitor was starting to becoming even more grainy and distorted than before. Finally, I restarted the computer, only to receive the following error message:

    "Input signal out of range. Changes settings to 1600x900, 60Hz."

    The screen continues to display this message and does not move on to any other screens.

    Being unable to make any changes, I started the computer in safe mode. I clicked on Display Settings --> Advanced Display settings and tried to change the resolution to 1600x900, but there is no option for that - it is currently set on 1280x1024.

    Furthermore, when I click on "Display Adapter Properties," in order to try to change the screen refresh rate, the only option available is 64 Hz (not 60).

    Can anyone recommend a solution for this? I never had any sort of problems with the monitor when I had my previous operating system.

    In case it helps, I have an HP2011xi monitor. It is connected to the CPU via a VGA cord.

    -TG
      My System SpecsSystem Spec


  2. Join Date : May 2015
    Posts : 1,333
    Win 10 14393.51
       29 Sep 2016 #2

    What is listed as the Display Adapter in Device Manager?

    I'd bet (5) that it's the Microsoft Basic adapter, meaning that you need drivers for your graphics device.

    As you've told us nothing about that, we can't direct you to a download location.
      My System SpecsSystem Spec


  3. Join Date : Sep 2016
    Posts : 9
    Windows 10
       30 Sep 2016 #3

    Hi bobkn,

    You're correct; it is the Microsoft Basic Adapter.

    What information do you need me to provide you with?
      My System SpecsSystem Spec


  4. Join Date : May 2015
    Posts : 133
    Windows 10 Pro (14393) / 7 Pro
       30 Sep 2016 #4

    Do you know what Graphics Card you have? Not sure if this will work [hence my title on the forums ], but do Windows Key+R (this pulls up Run)

    In the Run box, enter dxdiag. A popup asking to check for signed drivers (or something like that) may come up, click no/cancel (can't remember what that prompt says off the top of my head). Once the DirectX Diagnostics comes up, go under Display. You should see the information under 'Device', hopefully. Let us know what graphics card you're running.

    If this doesn't work... then, sorry.
      My System SpecsSystem Spec


  5. Join Date : May 2015
    Posts : 1,333
    Win 10 14393.51
       01 Oct 2016 #5

    timgabe said: View Post
    Hi bobkn,

    You're correct; it is the Microsoft Basic Adapter.

    What information do you need me to provide you with?
    Graphics card hardware. (Might be internal.)

    An indirect way: go into Device Manager, Display Adapters, Details tab. Get the hardware ID. (The shortest version is probably OK.) A web search on that may tell you what the display adapter is.

    I hope that it isn't an internal Intel graphics controller. Their naming system is ridiculously confusing, and their driver support for old devices is lacking. ("old" could be only a few years, for Intel.)
      My System SpecsSystem Spec


  6. Join Date : Oct 2016
    Posts : 5
    windows 10
       07 Oct 2016 #6

    Switch out your video cable to a DP to DP and that should do it. I went through a lot of suffering trying to troubleshoot this one too. The card ended up being fine. I believe windows 10 update changed something that I could not recover from. I even ordered up a new expensive video card. It wasn't until I tried an entirely different video cable that I began to realize what had happened. Hope a few of you all get this message and give it a spin. Worked for me. -Mac

    timgabe said: View Post
    Hi everyone,

    I recently upgraded my Windows 7 operating system to Windows 10. Everything seemed to be working pretty well, except that the resolution didn't seem to fit very well (the screen was somewhat stretched and distorted, and any alternate settings that I chose caused black edges to appear on one or both sides of the screen). It was still workable, though.

    Then, after a few days, I noticed that the monitor was starting to becoming even more grainy and distorted than before. Finally, I restarted the computer, only to receive the following error message:

    "Input signal out of range. Changes settings to 1600x900, 60Hz."

    The screen continues to display this message and does not move on to any other screens.

    Being unable to make any changes, I started the computer in safe mode. I clicked on Display Settings --> Advanced Display settings and tried to change the resolution to 1600x900, but there is no option for that - it is currently set on 1280x1024.

    Furthermore, when I click on "Display Adapter Properties," in order to try to change the screen refresh rate, the only option available is 64 Hz (not 60).

    Can anyone recommend a solution for this? I never had any sort of problems with the monitor when I had my previous operating system.

    In case it helps, I have an HP2011xi monitor. It is connected to the CPU via a VGA cord.

    -TG
      My System SpecsSystem Spec


  7. Join Date : Oct 2016
    Posts : 6
    windows 10
       08 Oct 2016 #7

    @TG... I am facing that problem with black screen and INPUT SIGNAL OUT OF RANGE issue. How did u go to SAFE MODE?
      My System SpecsSystem Spec


  8. Join Date : Oct 2016
    Posts : 5
    windows 10
       10 Oct 2016 #8

    Save yourself some time. Do you have a connection on your monitor and computer that will allow a Display port cable? If you do, borrow one to test then run to staple or best buy and get that cable. I bet you your system will work just fine after boot up. Please let me know if that works. This is an interesting problem and I'd like to know more about it from the Miscrosoft side of things. It happened on my system with the latest Microsoft update.

    safemode on bootup. I hit it on a boot up. However, it took me several attempts at the boot up. I was either hitting the F4 key or the 4 key after cmos loaded. I'm convinced a windows update changed some video settings.
      My System SpecsSystem Spec


  9. Join Date : May 2015
    Finland, Vantaa
    Posts : 379
    Win 10/10125
       11 Oct 2016 #9

    signal out of range = display cannot handle resolution or refresh rate that the source is giving
      My System SpecsSystem Spec


  10. Join Date : Oct 2016
    Posts : 5
    windows 10
       11 Oct 2016 #10

    You will have to restart for certain. Boot into safemode and set your video to lowest resolution you may even have to check your refresh rate is set to 60. OR find a DP to DP (display port) cable and plug it in and see what happens. I was lucky and a friend here has the cable and I'm using it.

    -M
      My System SpecsSystem Spec


 
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