1.    18 May 2016 #1
    Join Date : May 2016
    Posts : 3
    Windows 10

    Dual GPUs and Windows 10: Just want at least one of them to work!

    I have a MSI FX610 laptop, model# MS-16GK, which has dual GPUs that are switchable.

    The integrated GPU is an ATI Mobility Radeon HD 4200 (RS880M)
    The other is an ATI Mobility Radeon HD 5470 (MSI).

    I upgraded to Windows 10 x64 and now for the life of me, I cannot get either GPU to work properly. What I mean is that Windows 10 continues to use the Microsoft Basic Display driver no matter what I seem to try. When I open the Display Settings and click on the Display Adapter Properties link, the Adapter window opens and the Adapter Type is always Microsoft Basic Display Driver. At this point, I don’t even care about switching, I just want one of them to work correctly so I can change the 1024x768 resolution to something higher. Yesterday, I even installed Windows 10 from a clean slate, a fresh clean, custom installation, YET the same problem continues.

    Windows downloaded a generic driver for the HD 4200, but it still continues to use the MS Basic Display driver. Oddly, when I checked the drivers for the HD 4200 in Device Manager, it says there are NO drivers installed for this device, YET the fields on the Driver Tab are populated with the driver's details:

    Driver Provider: Advanced Micro Devices, Inc.
    Driver Date: 11/4/2015
    Driver Version: 15.201.1151.1008
    Digital Signature: Microsoft Windows Hardware Compatibility Publisher

    If I click Driver Details, a message pops up:

    “ATI Mobility Radeon HD 4200 Series: No driver files are required or have been loaded for this device.”

    I also tried to manually install the generic MS HD 4200 driver, by selecting Have Disk and selecting the C7179335.inf file directly from the Windows folder. It proceeded to install, but then gave me the following error message after flickering the screen four times:

    “Windows encountered a problem installing the driver software for your device
    Windows found driver software for your device but encountered an error while attempting to install it.
    ATI Mobility Radeon HD 4200 Series
    Windows has stopped this device because it has reported problems. (Code 43)"

    If I can just get one of them working, I would be ecstatic! Anyone have any suggestions?
      My System SpecsSystem Spec

  2.    18 May 2016 #2
    Join Date : Jul 2015
    Posts : 5,884
    Windows 10 Pro
      My System SpecsSystem Spec

  3.    18 May 2016 #3
    Join Date : May 2016
    Posts : 3
    Windows 10

    I read through most of that yesterday and it did NOT resolve my issue. I'm confident now that my issue is because I have dual GPUs.

    The integrated HD 4200 only has support up to Win8, which I tried both the v13.1 and v13.4 Beta of the Catalyst software, but still the same issue. Also tried the manual installation via the inf file.

    The 5470 seems to install correctly at first, but after the required reboot, when I check it in Device Manager, it says:

    The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    {Operation Failed}
    The requested operation was unsuccessful.

    So, I disabled the HD 4200 in the Device Manager and rebooted, hoping this may force the 5470 to be selected and thus solve the error. This method seemed to work, the HD 4200 was still shown to be disabled and the 5470 stated it was working properly; at least that is what it said in the Device Manager. Yet, when I viewed the Display Adapter Properties, the Adapter type still said, Microsoft Basic Display Driver, and of course, I still could not change the resolution.

    Not sure if this is important, but I've noticed a pattern of sorts. Whichever driver I install for the 5470, the same info is duplicated to the 4200, though the 4200 will always say "No drivers are installed for this device." There names will be different for each device, but the driver details such as the version and date will be the same.
      My System SpecsSystem Spec

  4.    18 May 2016 #4
    Join Date : Jul 2015
    Posts : 5,884
    Windows 10 Pro

    Can you disable one of the GPU's in Bios?
      My System SpecsSystem Spec

  5.    19 May 2016 #5
    Join Date : May 2016
    Posts : 3
    Windows 10

    Quote Originally Posted by NavyLCDR View Post
    Can you disable one of the GPU's in Bios?
    No, there is no option to disable or select one or the other in the BIOS.
      My System SpecsSystem Spec


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